Delivers technical and energy services across the UK, backed by EDF, focused on energy, engineering and facilities.
✅ Build and maintain strong relationships with clients, stakeholders, and supply chain partners
✅ Provide total operational control for the regional service department
✅ Work closely with internal teams including Projects, Marketing, HR, and Operations
✅ Deliver monthly revenue targets and identify opportunities for cost savings
✅ Ensure compliance with fire, health & safety, and environmental legislation
✅ Lead, support, and develop Client Managers and field operatives
✅ Manage response, repair, and maintenance schedules in line with SLAs/KPIs
✅ Oversee service works, performance reviews, and team development
We are looking for an experienced Service Manager to lead and manage our Fire & Security Service Department. Reporting to the Operations Manager, you will take ownership of regional service operations, ensuring exceptional service delivery, client satisfaction, and compliance with health, safety, and environmental standards.
🔹 Excellent communication and customer service skills
🔹 Proven management experience in a service-focused business
🔹 Organised, resourceful, and comfortable working in a fast-paced environment
🔹 Strong background in supply chain and health & safety management
🔹 Proficiency in Microsoft Office (Outlook, Word, basic Excel)
🔹 Commercially aware with the ability to balance cost and service quality
At Dalkia Fire & Security, you’ll join a forward-thinking organisation that values customer commitment, team collaboration, and continuous improvement. We’ll give you the tools, autonomy, and support to thrive and grow your career while making a difference to our clients and communities.
This role offers the opportunity to make a real impact, driving operational excellence, leading a talented team, and building strong client relationships while ensuring commercial performance.