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Guest Relations, Senior Associate
Cbre Asia Pacific
Supervises reception and switchboard, coordinates bookings & events, leads team performance
3d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Sydney, New South Wales, Australia
Office Full-Time
Company Size
140,000 Employees
Service Specialisms
Commercial Real Estate Brokerage
Valuation and Advisory
Investment and Asset Management
Project and Development Services
Proptech
Property Research & Consulting
Sector Specialisms
Commercial
Industrial
Logistics
Data Centers
Sustainability
Real Estate
Facilities Management
Valuation & Advisory
Role
What you would be doing
reporting
mrbs management
vendor coordination
catering coordination
roster management
team supervision
- Assist the administrative duties, work order reporting or project work as required including recruitment, development coaching, rosters/breaks, monthly reporting, timesheets, leave management and ensuring team’s grooming is inline with style standards.
- Lead by example. Encourage and motivate staff, provide constructive feedback and corrective coaching when needed, with solutions focus mindset.
- Project lead - Workplace activations, Toolbox Talk Training, Communications meetings when required. Contribute to any online workplace posts and engage with client activations, when possible, for the benefit of both CBRE and the client.
- Maintain roster flexibility and availability for VIP Client Events and team leave.
- Provide the necessary leadership support in the absence of the Guest Relations Manager including sharing of client or colleague feedback in a timely manner.
- Manage MRBS – this includes assisting with booking future and same day reservations, cancellations and/or amendments to bookings as per the client’s requests
- Gain knowledge on key personnel and vendors locally/regionally within CBRE & the client such as Catering, Facilities Management, Tech, Procurement, Executive Committee and Directors.
- Co-ordinate any catering, audio visual and equipment requirements requested by the client with third party providers
- Support the Guest Relations Managers with providing feedback for Senior Associate’s performance reviews and personal development goals. Ensuring set objectives are being met by the team including clear understanding of department’s KPI’s.
- Provide supervisory guidance and support for Reception and Switchboard teams. Including resolution handling, feedback management, standards & client service delivery.
What you bring
excel
word
sharepoint
reception
customer service
approachable
- Intermediate to Advanced Microsoft Excel, Word, using SharePoint and Microsoft Office Outlook skills
- Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five star hotel or premium services environment is highly regarded
- Approachable, genuine and skilled in fostering positive relationships with stakeholders at all levels.
- Fast paced corporate guest services environment
- Dedicated to exceptional customer service and has a customer centric approach to all tasks
- Excellent opportunity working with renowned, prestigious financial institution.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
32% market share
Regional Market Influence
The firm holds a significant 32% market share in commercial property sales within the region.
14 consecutive years
Global Investment Leadership
APAC leads global commercial real estate investment sales, topping charts for 14 consecutive years.
20,000 professionals
Regional Workforce
The region is home to over 20,000 skilled professionals dedicated to real estate excellence.
1988 expansion
Regional Growth Milestone
Established operations in Bangkok in 1988, marking a significant step in regional expansion.
- Widely recognized for expertise in brokerage, valuation, asset and investment management, project development, proptech innovation, and market research.
- Provides comprehensive services ranging from prime-grade office leasing and industrial logistics hubs to strategic investment deals and tech-driven workspace design.
- We do the right thing
- We deliver with excellence
- We act with integrity
- We value diversity of thought and perspectives
- We foster a collaborative, inclusive environment
Net Zero by 2040
Carbon Emissions Target
Committed to achieving net zero carbon emissions by the year 2040.
Carbon-Neutral Operations
Global Portfolio Goal
Targeting carbon-neutral operations across the global portfolio.
- Advancing sustainability through energy-efficient real estate solutions
- Leadership in green building certifications
- Supporting clients in reducing their environmental impact
- Promotion of sustainable practices through employee and client engagement
50% Women by 2030
Gender Parity in Senior Roles
Aim to achieve gender parity with women representing 50% of senior leadership positions by 2030.
- Fostering an inclusive culture with diverse perspectives and backgrounds
- Expanding initiatives to increase gender representation across all levels
- Continuous investment in leadership development for underrepresented groups
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