Systems Administrative Manager
Beacon Management
Manages helpdesk, system access, training, reports, and rent-up for property management.
21 days ago ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Southfield, MI
Office Full-Time
Company Size
51 Employees
Service Specialisms
Property Management
Real Estate Services
Facilities Management
Construction Services
Consulting
Sector Specialisms
No specialisms available
Role
What you would be doing
access management
helpdesk ticketing
system integration
training delivery
data reporting
lease administration
- Have consistent need (40% to 60% of the time) to perform the following physical activities: Push or Pull: Move/Operate equipment such as filing drawers, refilling printer/copier drawers, open and close doors, etc. Reach above Shoulder: To stock and remove supplies. Finger Dexterity: Perform office functions with computers, calculators, and writing equipment. Writing: Leases, renewals, conversation notes, reporting etc.
- Grant and manage system access for new employees by coordinating with internal departments and external vendors
- Partner with leadership and support team to develop and maintain policies, practices, and procedures for all technology and software driven components of the company’s operations
- Participate in new hire orientation by introducing Helpdesk processes, system platforms, and access protocols
- Work closely with the Collections and Operations Manager to execute all employee apartment leases, apply discounts, and process required paperwork
- Complete oversight and responsibility of helpdesk ticketing system including responding and resolving the needs of onsite associates, acting as the primary liaison between internal teams and vendors, monitoring unresolved or long-pending tickets, and compiling data-driven reports to track trends and performance
- Support the demands of the organization by ensuring reliability and integration between systems
- Responsible for obtaining and continuing all certifications and licenses as required by the organization and software/technology providers
- Interact and interface with multiple departments within the company including Marketing, Accounting, IT, Human Resources, training, and Operations Team to ensure continuity in objectives, goals, and reporting
- Assist with developing job aids and training materials relating to systems
- Complete the monthly rent-up process with all properties, including all required month-end rent-up procedures to ensure accuracy and compliance
- Assist leadership with data-related projects by gathering, analyzing, and presenting system and performance information to support decision-making
- Partner with Director of Systems & Operations and Director of Training & Development to design training curriculums that demonstrate system functionality and features
- Facilitate classroom training sessions that teach associates how to use the various property management systems in place
- Ensure confidentiality for co-workers, management, the Company, and residents (current and past)
- Cultivate and maintain strong relationships with internal team members, vendors and software, and other business partners
What you bring
ms office
bachelors
5 years
property management
interpersonal
analytical
- Interpersonal skills demonstrating the ability to connect with and build strong partnerships with coworkers, support departments, and vendors
- Solves problems effectively using analytical thinking and integrity in decision making
- Strong attention to detail combined with excellent work ethic and ability to succeed in a fast-paced and changing environment
- The employee is occasionally required to stand, walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- Effective written and oral communication
- Lifting/Carrying (supplies, welcome gifts etc): 1-25 lbs: Constant need (15-30% of the time) such as cartons of paper
- Proficient in MS Office, including Outlook, Excel, PowerPoint, and Word
- Ability to self-motivate and drive initiatives
- Availability to travel as requested. (less than 25% of the time)
- Manages time effectively to manage multiple priorities, in conjunction with a work ethic that results in dependable performance over time
- Verbal communication and ability to train large groups of associates.
- Physical requirements involve normal office activities such as sitting at a computer for long periods of time, speaking on the phone, and traversing the office to attend meetings or collaborating with co-workers.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
- Bachelor’s Degree (B.A. or B.S.) in business, real estate, finance, or related degree; preferred but not required
- Minimum five (5) years of experience in residential property management
- Communication demands include verbal and written communication in English.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Focused on excellence in property management, providing services that emphasize quality and efficiency.
- Manages a diverse portfolio of residential and commercial properties to ensure seamless operations and tenant satisfaction.
- Expertise includes large-scale residential complexes and dynamic commercial properties, tailoring to unique needs.
- A client-centric approach, dedicated to improving property value through attention to detail and strategic management.
- Experience spans across multiple sectors, from residential housing to diverse commercial spaces.
- A team of dedicated professionals contributes to long-term property success and value growth.
- The team is passionate about delivering superior service.
- They thrive on building lasting relationships with clients, partners, and associates.
- Integrity and respect are at the core of everything they do.
- They take pride in their work and believe in the pursuit of excellence.
- They value innovation and are always looking for creative solutions.
- They are committed to ongoing professional growth and personal development.
2030 Net Zero
Net-Zero Goal by 2030
The company has made a commitment to achieving net-zero emissions by 2030, demonstrating its dedication to combating climate change.
- Strong focus on environmental sustainability and minimizing carbon footprint.
- Actively implements energy-efficient practices in its properties to reduce energy consumption.
- Committed to reducing waste through recycling and other sustainable practices across operations.
- Promotes a culture of inclusivity and respect, fostering a diverse workplace.
- Ensures equal opportunities for all employees, regardless of gender, race, or background.
- Has set measurable goals to increase diversity within its leadership teams.
- Tracks and publishes gender-related data on employment practices to ensure equity in the workplace.
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