Field Technician

As a Field Technician with ARMORVUE Powered By Window Nation, you'll play a key role in ensuring customer satisfaction by providing precise project measurements and completing essential post-sale services. Your expertise and attention to detail will directly contribute to our reputation for outstanding quality and customer care.

• Review installation project/process with customers
• Execute change order specifications
• Maintaining a driving record that meets company’s insurance standards
• Support pricing process by providing accurate measurements and assessments for labor/materials
• Visit residential customer sites to measure each window, door, sliding glass door opening as needed
• Fulfill service appointment specifications
• Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
• Maintain service parts inventory and equipment
• Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
• Complete service assessments; identify needed services, materials, and labor to relevant stakeholders

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

• Must be able to pass EPA certification and follow EPA Regulations
• High School Diploma, GED, or equivalent
• 2+ years professional experience measuring replacement windows
• Ability to use an extension ladder in a safe manner to measure windows and perform services
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
• Knowledge of local permit/license/historical/HOA requirements
• Customer-centric mindset
• Valid Driver’s License
• Maintain a substantive knowledge of product, install techniques, and construction basics
• Maintain proficiency to do all tasks of the position.
• Ability to learn and stay proficient with all ARMORVUE and Window Nation products, install techniques, and service techniques.
• Capability to navigate various applications on an iPad
• Superior time and project management skills
• Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

Training from Day One: Get the tools you need to succeed

Inclusive Workplace: We welcome team members from all backgrounds and walks of life

Supportive Culture: We work hard and celebrate wins together

Career Growth: We promote from within whenever possible