Director, Enterprise Network Services

Description

• Collaborate with PMO, infrastructure, and application teams to coordinate dependencies, resources, and sequencing.
• Provide leadership for all networking, voice, and video project execution, including lifecycle refreshes, data center migrations, M&A integrations, and compliance initiatives.
• Lead his/her team (individual contributor and operations manager) to develop and execute to well defined and measure project schedules.
• Oversee incident, change, and problem management processes, driving root cause analysis and continuous service improvement.
• Lead 24x7 operations for all network services, ensuring reliability, uptime, and service excellence across global regions.
• Own and maintain the enterprise network, voice, and video strategy and roadmap in alignment with ITT’s business and technology goals.
• Act as the principal point of contact for enterprise network-related matters with business stakeholders, security teams, and IT leadership.
• Create an environment where team members feel respected, empowered to contribute, and supported in their development.
• Collaborate with procurement and finance on forecasting, budgeting, and cost management strategies.
• Guide and prioritize network-related investments to ensure scalability, performance, and cost-efficiency.
• Partner with security, application, and business stakeholders to ensure seamless alignment between infrastructure, cyber risk management, and business requirements.
• Provide regular status updates, performance metrics, and strategic insights to executive and operational stakeholders.
• Ensure consistent execution of patching, vulnerability management, configuration management, inventory/CMDB accuracy, and lifecycle refresh programs.
• Provide coaching, development, and career pathing aligned with individual and organizational goals.
• Maintain an up-to-date understanding of project status, blockers, needs, dependencies and navigate ambiguity effectively.
• Lead and grow a diverse global team with a strong emphasis on culture, performance, and engagement.
• Own contracts, licensing, and support agreements for all network technologies.
• Model ITT’s leadership behaviors and people-first values in all interactions.
• Drive continuous modernization initiatives, which may include segmentation, SD-WAN, SASE, NAC, observability, and cloud integration efforts.
• Manage third-party partners, vendors, and service providers to ensure delivery, cost optimization, and innovation.
• Ensure project delivery adheres to timelines, budgets, and scope, with measurable business outcomes.
• Lead regular periodic sessions with IT Infrastructure leaders from each of our three Value Centers to assess and prioritize efforts, both active and upcoming.
• Translate technical complexities into business-relevant language to drive informed decision-making at all levels.
• Curate and maintain an active and up-to-date project portfolio.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Requirements

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Strong technical expertise across enterprise network domains including LAN/WAN/WLAN, SD-WAN, VPN, firewall management, segmentation, NAC, DNS/DHCP, SASE, and cloud networking (especially Azure).
• Experience, ability and desire to in lead efforts to assess the available options in the market for hardware / software product selections with a goal toward optimizing investments to meet business needs; investing heavily in value-add differentiating technologies (WAF, Firewalls, high availability) while optimizing costs of commodity services (access/distribution switching, etc.) – ensuring interoperability and scalability throughout.
• Bachelor’s degree in a relevant field; or associate degree with 8 years of well-rounded, relevant experience Further education via an M.B.A. is considered a plus.
• Experience designing, building, operating and maintaining Azure network services in conjunction / extension to company on-premises network services.
• Skilled at prioritizing and executing tasks in high-pressure, fast-paced environments.
• Exceptional ability to navigate ambiguity and create clarity for others where blockers / complexity exists.
• Own observability and monitoring strategies for proactive issue identification and resolution.
• Willingness to participate in special projects or initiatives with varying levels of involvement and visibility.
• Deep understanding of enterprise network architecture, cloud connectivity, LAN/WAN optimization, and security best practices.
• Experience guiding incident response and root-cause analysis for network outages or performance degradation in mission-critical environments.
• Solid relationship management, team performance development, and staff-motivation skills.
• Experience managing project budgets, forecasts, and financial models, including cost optimization and Telecom Expense Management (TEM).
• Proven track record of leading major infrastructure and network initiatives (e.g., global network upgrades, SD-WAN implementations, cloud connectivity transformations, data center migrations, technology modernization, compliance certifications, and integration efforts related to mergers, acquisitions, and divestitures).
• Superior written and verbal communication, conflict-resolution, and consultative skills.
• Excellent skills in creating clear, concise technical and support documentation.
• Familiarity with Operational Technology (OT) networking and segmentation in manufacturing environments is a plus.
• Strong interpersonal and consultative skills including conflict resolution proficiency
• Strong understanding of the organization’s goals, objectives, and how technology supports them.
• Demonstrated success in supplier/vendor relationship management including SOW negotiation, contract execution, and license/support lifecycle oversight.
• Proven experience as a Global Network Manager or Director within IT infrastructure and operations, leading globally distributed teams.
• Hands-on experience with Cisco, Meraki, Palo Alto, Microsoft Teams Telephony, CUCM, SolarWinds, and other relevant network and collaboration technologies.
• Experience leading compliance efforts for network-related areas (e.g., CMMC, NIST).
• Proven ability to translate complex network challenges into strategic, business-relevant solutions for global stakeholders.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Ability to convey complex technical ideas in user-friendly, business-relevant language.
• Demonstrated ability to maintain high team morale and foster collaboration across distributed and cross-functional teams.
• Demonstrated experience building and executing multi-year strategic roadmaps across network, voice, and network security domains.
• Collaborative mindset with experience working in cross-functional, team-oriented settings.
• Available for escalations and critical events, including after-hours coverage.
• Ability to influence and drive outcomes across matrixed teams and diverse stakeholders.
• Proactive and proficient at making informed decisions in a timely manner

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance