Customer Solutions Engineering (CSE) Manager
Kone
Lead and develop a high‑performing engineering team delivering customer‑focused lift solutions.
24 days ago ago
Expert & Leadership (13+ years)
Full Time
Keighley, England, United Kingdom
Hybrid
Company Size
68,000 Employees
Service Specialisms
Elevators
Escalators
Autowalks
Automatic building doors
Maintenance
Modernization
People flow planning
Digital access control
Sector Specialisms
Residential
Commercial
Industrial
Buildings
Government
Role
What you would be doing
strategic roadmaps
technical consultancy
client engagement
cost management
process improvement
team leadership
- Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.
- Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
- Develop and manage strategic roadmaps for the CSE team aligned with business objectives.
- Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
- Ensure compliance with engineering policies, safety standards, and local codes.
- Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
- Foster a culture of accountability, innovation, and continuous improvement.
- Deliver high-quality inputs for sourcing and supply chain planning.
- Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.
- Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
- Manage costing strategies to ensure cost-effective and competitive solutions.
- Set clear development roadmaps for the team, aligning skills and performance with business targets.
- Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
- Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
- Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.
- Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
- Promote collaborative relationships across departments to drive shared success.
- Drive continuous process improvements and implement best practices to enhance efficiency and quality.
- Provide expert insights to support sourcing strategies and supply chain optimization.
- Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.
What you bring
microsoft office
sap
data analysis
engineering
leadership
communication
- Proficiency in Microsoft Office, SAP, and data analysis tools.
- Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
- Deep understanding of engineering principles and project cost management.
- Excellent problem-solving and analytical thinking.
- Strong verbal and written communication skills.
- Proven leadership experience managing teams in complex project environments.
- Analytical mindset with a passion for solving complex problems and driving results.
- Exceptional stakeholder management and communication skills.
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Interview process
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Company
Overview
Founded in 1910
Years of Innovation
The company has a century-long history of pioneering advancements in the lift and escalator industry.
60+ Countries
Global Presence
Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.
- Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
- Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
- Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
- A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
- Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
- Committed to technological advancements, including smart building solutions and predictive maintenance.
- Customer First: We create value for customers by understanding their needs and exceeding their expectations.
- Caring: We care about the safety and wellbeing of our people and the environment.
- Sustainability: We are committed to improving the efficiency and sustainability of urban life.
- Teamwork: We succeed together by sharing knowledge and working as one.
- Achievement: We strive for excellence and take pride in delivering outstanding results.
Net Zero by 2035
Carbon Emissions Target
Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.
56% CO2 Reduction
Emissions Decrease
Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.
30% Energy Savings
Product Efficiency
Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.
80% Recyclable
Material Use
Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.
- Sustainability integrated into product design and lifecycle management.
50% Women
Senior Management 2023
Reflects gender diversity in senior leadership roles.
40% Target
Leadership by 2030
Aims to increase women in leadership positions by a specific future date.
- Launched a global employee training program focusing on unconscious bias and inclusive leadership.
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