Neighbourhood Manager

Description

• Gather feedback from residents to continually improve services and ensure satisfaction.
• Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns.
• Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.
• Represent the company in external meetings, attend court proceedings, and support residents through various issues.
• Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
• Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
• Work closely with internal departments and external partners to address building maintenance and safety.

Requirements

• Experience using CRM systems or case-management tools
• Training/qualification in safeguarding, ASB, mediation, or health & safety
• Strong IT literacy with the ability to pick up new systems quickly, and understand safeguarding principles with a willingness to escalate concerns appropriately.
• Full UK driving licence and access to a car essential.
• Experience in customer-facing roles; whether in housing, community work, local authority services, social care, customer resolution or any comparable field where you have resolved issues, managed cases or handled complaints.
• Excellent attention to detail and accurate record-keeping skills. You will be comfortable carrying out regular estate visits, inspections and face-to-face meetings,
• Experience supporting vulnerable people or managing complex cases
• A confident communicator who can engage residents, challenge behaviour when required and build strong professional relationships; and be highly organised
• Awareness of tenancy law, ASB processes, or building safety
• You will be able to work independently, manage a busy workload and make sound decisions under pressure

Benefits

• Up to 8% contributory pension
• 25 days’ holiday (Plus Bank Holidays)
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Training + Development

Interview process

Visa Sponsorship

Security clearance