Facility Manager - Site Lead

Description

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
• Actively recover feedback from the end user
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Ensure service deliverables meet SLAs and KPIs
• Implementation of service task, procedures and policies
• Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard
• Work with all related parties on timely delivery of all services
• Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
• Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate
• Managing budgets and ensuring cost-effectiveness
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Support for engineering standardization tasks across Asia Pacific
• Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• When necessary raise risks to Workspace Experience Site Lead for further investigation
• Power down planning, execution
• Production and management of MOPS/SOPS/EOPS
• Provide comprehensive Workspace management for the office premises
• Identify energy saving initiatives and work through to implementation and validation.
• Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Resolve user's complaints and concerns with solutions and follow up
• Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks
• Governance of as built drawings and OEM information
• Collect, analyse, and report statistical data as may be required to provide accurate and current assessment of management objectives
• Implement service tasks, procedures and policies and measure performance
• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Prepare risk assessments for self-delivery
• Lead in-city technical training delivery
• Ensuring up to date information on Client’s Property Services SharePoint
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
• Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
• Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance
• Participate in ad-hoc projects when required
• Implement and manage the change control process
• Report building incident following with set escalation channels with measures and solutions
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace
• Incident management support including 24/7 on call for incident management in corporate real estate buildings
• Proactively manage the team to deliver Delight
• Planned, predictive and corrective works of building systems
• Ensure there is a highly proactive, responsive, dynamic and agile team
• Management of lifecycle asset management and UPS component replacement
• Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

Requirements

• Excellent verbal and written communication skills as well as presentation skills
• Thorough understanding of building services design and engineering management
• Holder of REW A0 is preferable, but not a must;
• Knowledge of Occupational Safety requirements
• Ability to interact with a wide range of client staff, including senior levels
• Experience of 8 + years in hospitality/facility management
• Diploma in an Engineering discipline
• Minimum of 5 years of relevant engineering management experience
• An added benefit would be bachelor’s degree in mechanical, Electrical, facilities management/Hotel Management/Hospitality Management,
• Capacity to deal with ambiguity and solve complex problems effectively
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Open to new ideas & willing to challenge status quo
• Cost saving mind-set that drives value for service at every level
• Holder of Higher Cert Degree in Mechanical, Electrical or Facilities Management with minimum 6 to 8 years’ experience in related discipline
• Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Works well with diverse teams from various countries/cultures
• Ability to effectively communicate and interact with all levels of people
• Be able to resolve problems or improve operations
• Analytical, proven ability to solve problems using a quantitative approach
• Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
• Customer centricity
• Has a natural hospitality-orientated communications acumen
• Detail focussed and proactive in nature
• Proven ability to manage multiple and complex operational matters on a daily basis
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
• Ability to manage conflict and balance between client and firm requirements
• Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
• Strong analytical, organization and administration skills
• Proven ability to employ holistic approaches and looks at long term solutions
• High energy, flourishes in fast pace, dynamic environments

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance