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Assistant Installation Manager
Empire Today
Manages flooring installation projects, coordinates contractors, and ensures customer satisfaction.
7d ago
$64,000 - $67,000
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Los Angeles, CA
Onsite
Company Size
2,195 Employees
Service Specialisms
Flooring
Carpet Installation
Tile Installation
Hardwood Flooring
Laminate Flooring
Vinyl Flooring
Commercial Flooring
Residential Flooring
Sector Specialisms
Residential
Commercial
Small Businesses
Organizations
Role
What you would be doing
loadout ops
change orders
subcontractor allocation
material management
site visits
safety compliance
- Liaise between managers, customers and employees.
- Manage the scope and monetary impact of change orders with customers and gain approval to proceed-- securing payment for added installation scope from customers, updating paperwork and facilitating payment processing.
- Locate, evaluate and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
- Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
- Assist with other market initiatives under the direction of the General Manager.
- Engage with Installation contractors, at job sites, to resolve customer issues, troubleshoot technical questions and address customer change orders.
- Approve or decline subcontractor change order requests in a timely manner.
- Monitoring policy and safety compliance measure adherence during loadout.
- Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
- Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations utilizing Empire systems.
- Setting, adjusting and approving installer subcontractor labor pay additional charges for scope changes on-site at customer locations.
- Controlling the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire’s systems of that inventory.
- Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement.
- Handling installer subcontractor complaints and grievances promptly.
- Collaborate with customers, installer subcontractors, customer service and management to solution customer complaints relative to installation.
- Ensure timely loadout of installation subcontractors through process management.
- Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
- Providing for the safety and security of employees, installer subcontractors and Empire property during loadout.
- Coach installer subcontractors to ensure that Empire achieves customer delivery expectations.
- Regularly evaluates customer satisfaction of subcontractors’ installation work product and makes recommendations for continued allocation of opportunities.
- Perform job-site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions.
- Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
What you bring
high school
microsoft
bilingual
estimating
flooring
driver's license
- Valid Driver’s License
- High School Diploma or equivalent
- Strong ability to effectively communicate in written, verbal and presentation formats
- Team Player and supports positive subcontractor rapport
- Working knowledge of home improvement codes, permitting and licensing requirements is preferred
- Strong computer systems skills including all Microsoft applications and order management software programs
- Bilingual fluency in English and Spanish preferred
- Strong problem solving and negotiation skills
- Experience with material take-offs, additions and estimating competency is a plus
- Proficient in the fundamentals of carpet and flooring installations
- Wellness program.
- Paid time off and holiday pay.
- Incentive Plan.
- Base Salary: $64,000 - $67,000 + Monthly Bonus
- Professional development & career advancement opportunities.
- We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
- We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
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Company
Overview
Founded in 1959
Year of Establishment
The company was originally established in 1959 in Chicago, beginning as a small plastic-cover business.
Rebranded in 2003
Year of Rebranding
The company underwent a rebranding to 'Empire Today' in 2003, introducing its memorable jingle and shop-at-home model.
$1 Billion Revenue
Annual Revenue
The company generates approximately $1 billion in annual revenue through its operations across over 70 U.S. markets.
- Typical projects include full home and commercial flooring installs featuring carpet, hardwood, laminate, tile, vinyl or window treatments.
- Its standout advantage is next-day professional installation after same-day in-home consultation, bringing retail to customers’ doors.
- Strikingly, its iconic ‘Empire Man’ mascot and jingle have become cultural touchstones recognized nationwide.
- Customers First: We put our customers first and act with a sense of urgency to satisfy them.
- Golden Rule: We treat customers, contractors, and co-workers the way we would want to be treated.
- Integrity: We build trust through integrity.
- Personal Ownership: We take personal ownership and work together to drive financial results and celebrate our successes.
- Making it easy: Everyone should have an easy experience updating their home.
Six Million Pounds
Carpet Waste Diverted
Over six million pounds of carpet waste were diverted from landfills in the first year of the company's recycling initiative.
- Offers eco-friendly carpets made from recycled materials (e.g., plastic bottles) and low-VOC products to improve indoor air quality.
- Provides sustainable flooring and window treatment options (e.g., honeycomb blinds) that reduce home energy consumption.
5th percentile diversity rating
Diversity Score
The company ranks in the bottom 5% of similar-sized companies in terms of diversity.
-28 eNPS score
Employee Sentiment
Employee Net Promoter Score reflects low engagement, with 55% detractors and 27% promoters.
- We’ve built an inclusive economy where employees and contractors have equal access to opportunity.
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