Manager - Client Relations

Description

• Prepare aging reports and strategize to mitigate delays and expedite collections.
• Cross-verify service delivery data and records with billing requirements.
• Lead and manage a team (minimum 3 years of team-handling experience required).
• Oversee end-to-end billing cycles ensuring accuracy, compliance, and adherence to contractual terms.
• Conduct and lead regular follow-ups for outstanding payments with a sharp, proactive approach.
• Maintain organized and up-to-date records for audits and internal reviews.
• Build and maintain professional relationships within ULBs to ensure smooth communication and timely financial closure.
• Assign tasks, monitor performance, and ensure timely delivery of billing operations.
• Prepare and submit invoices, reconciliation statements, and all required documentation on time.
• Serve as the main contact for billing, invoicing, and payment coordination with ULB officials.
• Resolve billing queries and discrepancies promptly.
• Ensure all billing practices comply with government norms, contracts, and company policies.
• Provide guidance, feedback, and support for the team's professional development.
• Analyze billing and collection data to identify trends and delays and provide actionable insights.
• Present billing status, outstanding payments, and revenue updates to management.
• Coordinate visits to ULB offices for invoice submissions and collection-related discussions.

Requirements

• Based in or willing to relocate to Jaipur.
• Bachelor’s degree in Commerce, Business Administration, or relevant field preferred.
• Strong analytical mindset with advanced Excel and data interpretation capabilities.
• Excellent communication skills — verbal, non-verbal, listening, comprehension, and negotiation.
• Sharp follow-up skills with a proactive and persistent approach.
• Strong understanding of Solid Waste Management (SWM) or related service-based industries (mandatory).
• Up to 5 years of overall experience (must include 3+ years of team-handling experience in previous roles).
• Maintain strong analytical and Excel-based data interpretation and presentation skills for reporting.
• Ability to manage multiple stakeholders and thrive in a dynamic environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance