Client Care Specialist at Williams Comfort Air in Indianapolis, IN | From USD17 | Kablio

Role

Description

data entry

call handling

scheduling

prioritization

outbound calls

customer service

Accurately enter client data into the appropriate systems
Take control of calls with advanced telephone etiquette
Schedule client requests accurately based on technician skills
Build trust with internal and external clients by meeting their needs
Deliver call scripts with an authentic, compelling tone
Assign service call priorities based on urgency
Proactively work to fill the schedule (e.g., outbound calling)
Provide exceptional service by staying mentally prepared

Requirements

servicetitan

call center

customer service

multitasking

communication

fast typing

ServiceTitan Experience Preferred
Working onsite at our home office in Indianapolis is required
Availability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pm
Multitasking abilities are a huge plus
Comfortable with computers and learning new systems
Typing 30+ WPM
Respond to client concerns with empathy and professionalism
Strong written and verbal communication skills
Prior customer service experience, ideally in a fast-paced field
Call Center experience highly preferred
Use advanced listening skills to ensure accurate information is relayed to Dispatch

Benefits

Seek development opportunities through ongoing training and one-on-one coaching
Medical (as low as $13/week), Dental, and Vision Insurance
Paid Time Off
Paid Company Holidays
Voluntary Short-Term Disability Insurance, Accident Insurance, and Critical Illness Insurance
Industry Leading Total Compensation Plans - $17+/hourly plus bonus
Industry Leading Training Programs
Paid Other Time Off (Bereavement & Jury Duty)
Friends & Family Discount
FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program, and Employee Assistance Program (Mental Health)
FREE Employee/Dependent Telehealth, no copay
Company Matched Health Savings Account and 401k Retirement Account
Paid Community Service Day

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

the company does not sponsor applicants or employees who require a visa to work legally.

Security clearance

Information not given or found

Company

Overview

Founded 1966

Company's founding year

The start of the firm's journey as a local HVAC installer.

Moved HQ 2019

Headquarters expansion year

Relocation to support a training center and expand headquarters.

Acquired 2025

Acquisition year

Joined Wrench Group while retaining local leadership and brand identity.

Revenue: Tens of Millions

Annual revenue figure

Annual revenue generated by the company.

Tackles typical projects like AC and furnace installs, duct cleaning, plumbing repairs, and electrical upgrades.
Specializes in residential and commercial systems, offering 24/7 emergency HVAC, plumbing, and electrical services.
Known for standout installations—like servicing waterfront hotels, medical centers, and residential communities.
Their growing Comfort Club offers maintenance plans with priority response, reflecting a focus on long-term client care.
Unusual fact: they service not only local homes but also large-scale commercial sites across Indiana.

Culture + Values

100% Money-Back

Satisfaction Guarantee

Commitment to making it right or removing the system while returning 100% of the money.

25k+ Reviews

Exemplary Service Record

Accrued from over 235k homes served, 13k+ training hours, and 19k+ Comfort Club members.

No Guesswork – “When we say 'This is how much it is' that’s how much it is. Period.”
It Will Work – “No excuses or stories, just service when you need it!”
Client Respect – “If we dirty it, we’ll clean it. If we damage it, we’ll fix it. Plain and simple.”
Safe and Secure – “The right company and the right people in your home, ensuring your job is done right and your peace of mind is protected.”

Environment + Sustainability

235,225 Homes

Efficient HVAC Solutions

Over 235,225 homes have benefited from HVAC solutions aimed at lowering energy bills.

13,689+ Hours

Annual Technician Training

Technicians receive over 13,689 hours of annual training on energy-efficient systems and best practices.

No formal net-zero target or carbon footprint disclosures found on public materials.

Inclusion & Diversity

Ranked #23

2023 Central Indiana Top Workplace

Recognized as one of the top workplaces in Central Indiana based on employee feedback across 15 culture drivers.

Offers employee assistance program (including complimentary therapy sessions), referral bonuses, paid training, and MAX Cares financial assistance initiative
No published gender breakdown or specific DEI metrics found in public sources

Articles

Careers

Role

Description

data entry

call handling

scheduling

prioritization

outbound calls

customer service

Accurately enter client data into the appropriate systems
Take control of calls with advanced telephone etiquette
Schedule client requests accurately based on technician skills
Build trust with internal and external clients by meeting their needs
Deliver call scripts with an authentic, compelling tone
Assign service call priorities based on urgency
Proactively work to fill the schedule (e.g., outbound calling)
Provide exceptional service by staying mentally prepared

Requirements

servicetitan

call center

customer service

multitasking

communication

fast typing

ServiceTitan Experience Preferred
Working onsite at our home office in Indianapolis is required
Availability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pm
Multitasking abilities are a huge plus
Comfortable with computers and learning new systems
Typing 30+ WPM
Respond to client concerns with empathy and professionalism
Strong written and verbal communication skills
Prior customer service experience, ideally in a fast-paced field
Call Center experience highly preferred
Use advanced listening skills to ensure accurate information is relayed to Dispatch

Benefits

Seek development opportunities through ongoing training and one-on-one coaching
Medical (as low as $13/week), Dental, and Vision Insurance
Paid Time Off
Paid Company Holidays
Voluntary Short-Term Disability Insurance, Accident Insurance, and Critical Illness Insurance
Industry Leading Total Compensation Plans - $17+/hourly plus bonus
Industry Leading Training Programs
Paid Other Time Off (Bereavement & Jury Duty)
Friends & Family Discount
FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program, and Employee Assistance Program (Mental Health)
FREE Employee/Dependent Telehealth, no copay
Company Matched Health Savings Account and 401k Retirement Account
Paid Community Service Day

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

the company does not sponsor applicants or employees who require a visa to work legally.

Security clearance

Information not given or found

Company

Overview

Founded 1966

Company's founding year

The start of the firm's journey as a local HVAC installer.

Moved HQ 2019

Headquarters expansion year

Relocation to support a training center and expand headquarters.

Acquired 2025

Acquisition year

Joined Wrench Group while retaining local leadership and brand identity.

Revenue: Tens of Millions

Annual revenue figure

Annual revenue generated by the company.

Tackles typical projects like AC and furnace installs, duct cleaning, plumbing repairs, and electrical upgrades.
Specializes in residential and commercial systems, offering 24/7 emergency HVAC, plumbing, and electrical services.
Known for standout installations—like servicing waterfront hotels, medical centers, and residential communities.
Their growing Comfort Club offers maintenance plans with priority response, reflecting a focus on long-term client care.
Unusual fact: they service not only local homes but also large-scale commercial sites across Indiana.

Culture + Values

100% Money-Back

Satisfaction Guarantee

Commitment to making it right or removing the system while returning 100% of the money.

25k+ Reviews

Exemplary Service Record

Accrued from over 235k homes served, 13k+ training hours, and 19k+ Comfort Club members.

No Guesswork – “When we say 'This is how much it is' that’s how much it is. Period.”
It Will Work – “No excuses or stories, just service when you need it!”
Client Respect – “If we dirty it, we’ll clean it. If we damage it, we’ll fix it. Plain and simple.”
Safe and Secure – “The right company and the right people in your home, ensuring your job is done right and your peace of mind is protected.”

Environment + Sustainability

235,225 Homes

Efficient HVAC Solutions

Over 235,225 homes have benefited from HVAC solutions aimed at lowering energy bills.

13,689+ Hours

Annual Technician Training

Technicians receive over 13,689 hours of annual training on energy-efficient systems and best practices.

No formal net-zero target or carbon footprint disclosures found on public materials.

Inclusion & Diversity

Ranked #23

2023 Central Indiana Top Workplace

Recognized as one of the top workplaces in Central Indiana based on employee feedback across 15 culture drivers.

Offers employee assistance program (including complimentary therapy sessions), referral bonuses, paid training, and MAX Cares financial assistance initiative
No published gender breakdown or specific DEI metrics found in public sources

Articles

Careers