Assistant Manager - Prospect Heights

Description

• Work with other teammates to plan and organize resident events.
• Support occupancy and retention goals by following up with potential and current residents.
• Initiate all necessary lease violations, late rent notices, and evictions as needed
• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements
• Build relationships with residents through courteous and timely response to needs and concerns.
• Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness.
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• Understand the value of the property features as they relate to the prospective resident's needs.
• Responsible for in-house bad debt collections
• Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals
• Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training).
• Assist Property Manager with Accounting Month End
• Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.

Requirements

• Cheerful attitude and focused on customer service
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management
• Bachelor's degree preferred
• Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility
• Strong written and verbal communication skills
• At least one year of leasing experience in residential property management
• Ability to work a varied schedule including weekends and holidays as required
• Bilingual English and Spanish
• Tech savvy - able to learn/work with property management applications

Benefits

• Discounted rent at any properties owned by ResProp Management
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Competitive salary

Training + Development

Interview process

Visa Sponsorship

Security clearance