Dispatch Supervisor

Description

• Implement departmental policies, procedures, and standards in conjunction with management.
• Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel.
• Establish and maintain customer files and storage, as necessary.
• Train or instruct employees in job duties or company policies.
• Monitor employees' work levels and review work performance.
• Respond to customer concern inquiries in a timely manner.

Requirements

• Strong customer service attitude.
• Responsible - Ability to be held accountable or answerable for one's conduct.
• Project Management - Ability to organize and direct a project to completion.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• A minimum of two years office/customer service experience
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
• Able to plan and schedule work rather than just react.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Excellent interpersonal skills with the ability to interact with all types of customers
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Ability to work as part of a team.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance