Technical Service Engineer

Description

• Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers’ issues.
• Communicate with the management, sales team, and customers to support the business development.
• Support the line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised.
• Provide after-sales service support for customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction.
• Provide initial commissioning plans, as well as coordinate commissioning activities for successful delivery.
• Conduct field services with the team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis, and repairs.
• Conduct product testing fault diagnosis, and repairs at the workshop.
• Continuously develop knowledge of all relevant products and services.

Requirements

• At least 1-3 years of technical support or product maintenance experience preferred.
• Strong problem-solving and analytical skills.
• Excellent and professional telephone customer service skills.
• Attention to detail and able to understand the big picture.
• Electrical Engineering, Renewable Engineering and/or similar background.
• Strong organization and time management skills handling multiple tasks at once.
• Perform basic O&M by monitoring systems remotely and basic warranty work.
• Excellent communications skills (Written and Verbal) in English.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance