Resident Experience Specialist

Description

The position focuses on enhancing the resident experience through relationship building, event support, and service improvement during afternoon and evening shifts.

• Respond to resident concerns and issues
• Conduct community outreach and build partnerships
• Organize and participate in resident events (breakfasts, holidays, fitness classes, etc.)
• Build and manage relationships with local businesses and vendors
• Create flyers, e‑blasts, and other promotional materials
• Plan events within the monthly budget
• Maintain and grow social media presence for the community
• Collaborate with property operations, senior management, and marketing on social events
• Update property website and community boards with upcoming events
• Ensure market presence and community value
• Conduct community tours and generate leasing leads
• Complete applicant, lease, and resident paperwork accurately
• Process check payments
• Follow safety program, attend meetings, and perform duties safely
• Develop strong working relationships with employees and vendors

Requirements

We are looking for a customer‑service‑driven Resident Experience Specialist to join our dynamic team at The Fields in Milpitas, CA, where we value community, collaboration, and innovation while delivering excellent resident service.

The role requires attendance at off‑site meetings, visits to other company locations, and travel to vendor sites; candidates must have a valid driver’s license or an alternative means of transportation at their own expense.

Lyon Living is an equal‑opportunity employer; all employment decisions are made without regard to protected characteristics, and candidates must pass a pre‑employment background check, drug screening, and E‑Verify verification.

• Design innovative team and resident experiences
• Exhibit an outgoing and assertive personality
• Exhibit excellent communication, organization, and networking skills
• Proficiency with Adobe Creative Suite/Illustrator, WordPress, and Microsoft Office (Word, Excel, PowerPoint, Publisher, Picture Manager)
• Valid driver’s license or alternative transportation at personal expense

Benefits

Lyon Living offers a comprehensive benefits package and competitive hourly pay.

• Medical, dental, and vision plans; FSA and HSA options
• 401(k) matching
• Employee housing discounts
• Education reimbursements
• Employee referral bonuses
• Pay range: $26.00‑$27.00 per hour

Training + Development

Interview process

Visa Sponsorship

Security clearance