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Process Excellence Executive
Secure Meters Limited
Secure Meters offers innovative energy and water metering solutions for improved efficiency.
Mapping, analyzing, and improving end-to-end field service processes, adhering to SOPs, and ensuring quality standards with 2-5 years of experience in Quality/Process Excellence/Service Operations, preferably with Lean Six Sigma certification and exposure to smart metering/utilities/service industry.
21d ago
120,000
Junior (1-3 years)
Full Time
Gurugram, Haryana, India
Onsite
Company Size
1,000 Employees
Service Specialisms
Energy auditing
Energy accounting
Asset monitoring
Meter data analysis
Installation
Heating and cooling controls
Pump efficiency
Metering, billing and collection
Sector Specialisms
Energy
Utilities
Infrastructure
Residential
Commercial
Industrial
Government
Role
What you would be doing
gap analysis
process mapping
bottleneck identification
process improvement
quality tools
adhere sops
Conduct gap analysis between defined processes and actual practices.
Analyze customer complaints, service failures, and escalation data.
Ensure decisions are data-driven, not assumption-based.
Map end-to-end field service processes
Identify bottlenecks, delays, and errors in operations
Recommend and implement improvements for faster service turnaround and reduced rework.
Apply Quality Tools & Methodologies
Adhere to SOPs & workflows
Support audits and compliance reviews by providing process and performance evidence.
Ensure company quality standards across service
What you bring
six sigma
continuous improvement
process mapping
data analysis
quality tools
b.tech.
Six Sigma & Continuous Improvement
Ability to analyze quality metrics.
Lean Six Sigma Green Belt / Black Belt certification preferred.
2–5 years’ experience in Quality / Process Excellence / Service Operations.
Exposure to smart metering / utilities / service industry preferred.
Knowledge of process mapping, process analysis, and improvement techniques in service environments.
Lean Six Sigma certification preferred.
Data analysis skills
Strong interpersonal skills to work with cross-functional teams.
B.Tech. (Electrical / Electronics/CS)
Strong command of Quality Tools
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
supporting audits and compliance reviews by providing process and performance evidence.
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