First-contact support for Attentive.ai SaaS, helping US B2B customers via email, chat, and calls.
4 days ago ago
Junior (1-3 years)
Full Time
Noida, Uttar Pradesh, India
Office Full-Time
Company Size
354 Employees
Service Specialisms
Construction takeoff automation
Landscaping takeoff automation
Paving takeoff automation
Snow removal takeoff automation
Facilities maintenance takeoff automation
Electrical trade takeoffs
Mechanical trade takeoffs
Plumbing trade takeoffs
Sector Specialisms
Landscaping
Paving
Construction
Facilities Maintenance
Urban Planning
Education
Outdoor Field Services
Role
Description
sla management
knowledge base
help desk
issue prevention
query analysis
issue triage
Timely and Quality Assistance: Ensure that customers receive timely assistance and resolutions within agreed Service Level Agreements (SLAs), while upholding high-quality standards. Collaborate closely with internal teams to deliver permanent solutions to customer problems.
Knowledge Base Management: Regularly update the knowledge base with new articles, guides, and tutorials to address knowledge gaps and empower customers to find answers independently. Ensure that the knowledge base remains accurate, comprehensive, and accessible.
First Point of Contact: Serve as the initial point of contact for all end-users (customers) seeking assistance and support with the Attentive.ai platform via various channels including emails, calls, and chats.
Preventing Recurrence: Take proactive measures to prevent the recurrence of similar issues for current and future customers. Provide valuable feedback to the product and development teams to enhance the platform's functionality and user experience.
Query Behavior Analysis: Analyze inbound customer queries to identify patterns, trends, and common issues. Provide insights and recommendations to relevant teams to improve processes and optimize the platform for customer satisfaction.
Issue Identification: Understand and analyze customer inquiries to identify whether they relate to technical support issues, service needs, or knowledge gaps. Escalate complex issues to the appropriate internal teams for resolution.
Requirements
freshdesk
salesforce
hubspot
zoho desk
communication
problem‑solving
Excellent communication skills, both verbal and written.
Analytical mindset with the capability to analyze customer query behavior.
Experience in providing customer support via multiple channels (emails, calls, chats).
Ability to collaborate effectively with cross-functional teams.
Hands on ticket handling experience on platforms such as Freshdesk, Salesforce, Hubspot, Zoho Desk is a must
Ability to work flexible hours to support US time zones
Strong problem-solving abilities and a customer-centric approach.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
2017 Founded
Founded Year
Founded by IIT-Delhi alumni with a vision to revolutionize field services and construction through automation.
$12M Raised
Series A Fundraising
Received $12 million in Series A funding in January 2025 to expand its AI suite capabilities.
1,000+ Clients
Global Clients
Trusted by over 1,000 companies across the US and Canada for real-world project efficiency.
Automates aerial/blueprint takeoffs with tools like Automeasure and Beam AI, designed for outdoor services and multi-trade construction.
Serves industries including landscaping, paving, snow removal, facility maintenance, electrical, plumbing, and concrete work.
Combines computer-vision AI with expert QA for industrial-scale accuracy with minimal human input.
Culture + Values
Build for the customer and yourself
Play like the MVP
Live life with a growth mindset
Do the right thing
Environment + Sustainability
Measuring our emissions annually and monitoring carbon footprint (publication absent on site)
Offsetting carbon via verifiable removal projects (short‑to medium‑term)
Switched to renewable energy provider in our office
Exploring sustainable cloud computing to maintain per‑head carbon constant
Committed to net zero via membership in Tech Zero Taskforce (with targets to measure emissions yearly, purchase offsets, appoint leadership accountability, report annually, and communicate climate commitments)