Hawthorne Residential Partners
Seasoned multifamily management experts delivering lease‑up, repositioning and renovation services.
2 days ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Phenix City, Alabama, United States
Onsite
Company Size
1,500 Employees
Service Specialisms
Sector Specialisms
Description
leasing tours
rent collection
ledger review
financial reporting
social media
occupancy goals
As an Assistant Community Manager, you play a vital role in supporting the community’s day‑to‑day success. From leasing and resident relations to financial tasks like rent collection and renewals, you help keep everything running smoothly. Partnering closely with the Community Manager, you’ll lead by example, resolve resident concerns, and ensure both the team and community feel supported and empowered to thrive.
- Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
- Identify prospect needs, showcase available homes, and invite them to join the community
- Ensure lease applications, renewals, and related documents are completed accurately and on time
- Meet occupancy goals through strong leasing performance and resident retention
- Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
- Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
- Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
- Monitor delinquencies, make weekly follow‑up calls, and coordinate eviction procedures as needed
- Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
- Assist with financial reporting and documentation for Community Manager and regional leadership
- Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
- Support a positive and productive work environment through clear communication and goal‑setting
- Help prioritize daily tasks to ensure smooth operations and exceptional resident service
Requirements
conflict resolution
problem solving
financial analysis
calp
driver's license
property management
Education: High School or GED equivalent. Experience: Two years of property‑management experience is preferred, and six months of previous assistant community‑manager experience is also preferred. Licenses & Certifications: Valid driver’s license required; a Certified Apartment Leasing Professional (CALP) accreditation is a plus.
- Respond to resident concerns and de‑escalate issues with professionalism, empathy, and follow‑through
- Financial understanding: interpret financial reports and make informed decisions within budget constraints
- Conflict resolution: resolve residential conflicts and disputes confidently and professionally
- Problem‑solving: pinpoint critical challenges and deliver impactful, efficient solutions
Benefits
Our leasing office operates Monday–Friday, 9:00 AM–6:00 PM. Evening and weekend availability may be required for resident events or based on the unique needs of the community.
Hawthorne’s Total Rewards Package includes compensation and benefits. Assistant Community Managers receive monthly leasing and renewal commissions and quarterly performance bonuses in addition to hourly pay. Professional benefits feature a Career Path Program and dedicated Learning & Development support to help you advance from Assistant Community Manager to Community Manager. Personal benefits include dental, medical and vision coverage, health‑wellness incentives, 401k match, paid time off (including your birthday), paid sick leave, pet insurance, parental‑leave options, telehealth access, company‑paid life insurance, and retirement planning.
- Free dental insurance
- Comprehensive and affordable medical and vision coverage plans
- Health and wellness incentives
- 401k retirement match program
- Paid time off, including your birthday
- Paid sick time off
- Pet insurance plans
- Paid maternity, paternity, and adoption leave options
- Telehealth access to doctors 24/7/365
- Company‑paid life insurance
- Retirement planning
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
$8B+
Assets Under Management
Oversees a portfolio valued at over $8 billion, reflecting significant investment and management scale.
60,000+ units
Unit Count
Manages over 60,000 residential units across a diverse portfolio, showcasing extensive property holdings.
#1 Ranking
Online Reputation
Repeatedly ranked #1 nationally for online reputation among NMHC Top 50 managers, highlighting strong customer satisfaction.
2009
Year Founded
Established in 2009 by three long-time colleagues, laying the foundation for Sun Belt apartment innovation.
- They’ve grown into a fully integrated multifamily investment, management, and development firm.
- With a portfolio spanning 275+ properties.
- Typically, they pivot older communities into high-performing assets through aggressive marketing, thoughtful development, and strategic renovations.
- Headquartered in Greensboro, NC, their reach extends through the Southeast and Texas, managing properties in over 110 cities.
- A signature of their story: a Scottish Terrier mascot named Hawthorne, symbolizing loyalty and community spirit—seen in murals, keychains, and pet-friendly events.
- Their vertically integrated model—spanning investment management, property management, and construction—enables seamless control over every project phase.
Culture + Values
- We deliver quality and excellence in everything we do.
- We work together as a team to achieve our goals.
- We value strong communication and transparency.
- We are committed to innovation and continuous improvement.
- We build strong relationships with residents, employees, and partners.
Environment + Sustainability
Net Zero by 2050
Carbon Emission Target
The company is committed to achieving net zero carbon emissions by 2050 through various sustainability initiatives.
- Ongoing efforts to reduce energy consumption across properties.
- Investment in sustainable building practices and green certifications.
- Focus on water conservation initiatives across all properties.
- Partnering with vendors and suppliers who share sustainability values.
Inclusion & Diversity
- Focused on creating a welcoming and inclusive environment for all employees.
- Promoting equal opportunity in recruitment and career advancement.
- Committed to building a workforce reflective of the communities we serve.