Sr. Business Operations Manager at Divisions Maintenance Group in Cincinnati, OH | Kablio

Role

Description

data analysis

process optimization

dashboards

kpi tracking

tool design

automation

Analyze data to identify trends, predict operational risks, and develop proactive mitigation strategies.
Identify and eliminate process bottlenecks to improve service delivery speed, cost efficiency, and quality.
Develop and execute operational strategies that optimize operations performance across work order fulfillment and vendor management.
Foster a culture of accountability, process excellence, and continuous improvement.
Build dashboards and operational reports to monitor marketplace health and efficiency.
Present insights and performance updates to leadership, influencing strategic decisions with data-driven recommendations.
Drive continuous improvement initiatives using data and metrics to track key operational KPIs (e.g., fulfillment rate, SLA compliance, cost per job, vendor utilization).
Partner with Product and Engineering to design tools and systems that improve operational visibility and automation.

Requirements

cross-functional

data analysis

problem solving

operations

mba

7+ years

Experience working cross-functionally with Product, Engineering, and Finance teams.
Strong analytical and problem-solving skills, with expertise in data analysis and process optimization.
Excellent communication, leadership, and stakeholder management skills.
Proven experience managing large-scale, multi-location operations with complex workflows.
Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (MBA preferred).
Ability to meet the in-person requirements of the team and/or business needs.
7+ years of experience in business operations, marketplace management, or service delivery, preferably in facility maintenance, logistics, or a technology-enabled services environment.
Ability to manage the stress of a fast-paced environment.

Benefits

Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
Paid Primary and Secondary Caregiver leave.
Employee Assistance Program to assist with everyday challenges.
Paid time off to volunteer.
Health, dental and vision coverage on day 1.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with the mission to deliver reliable, professional maintenance services across various sectors.
Provides end-to-end facilities management, from routine maintenance to complex repair projects.
Specializes in maintaining critical systems such as HVAC, plumbing, electrical, and mechanical infrastructures.
Works with a wide range of industries, including commercial, industrial, residential, and government sectors.
Known for quick response times, high-quality service, and cost-effective solutions to facility maintenance challenges.
Handles projects across the country, with a reputation for excellence in both large-scale and small-scale operations.
Continues to expand its services, ensuring high standards through a mix of technology, expertise, and dedicated staff.

Culture + Values

Customer Commitment: Our customers come first. We are dedicated to ensuring our customers receive top-quality service.
Integrity: We conduct ourselves with honesty and integrity in all interactions.
Innovation: We embrace creativity and encourage new solutions to challenges.
Collaboration: Working together is key to success, both internally and with customers.
Excellence: We strive for the highest standards in all areas of our business.

Environment + Sustainability

By 2030

Net-Zero Target

Achieves net-zero carbon emissions through comprehensive sustainability initiatives.

Focus on energy-efficient solutions and practices, including eco-friendly materials and waste reduction.
Adoption of green technologies to reduce environmental impact, with a strong emphasis on reducing water and energy consumption.
Collaborates with partners to implement sustainable practices across operations.

Inclusion & Diversity

Committed to creating an inclusive environment that values diversity.
Prioritize equal opportunity in hiring and employee development.
Focus on gender diversity with measurable improvements in female representation in leadership roles.

Articles

How I found my calling at Divisions Maintenance Group

Why I chose DMG to build my sales career

‘I knew 100%’: Finding my dream job at DMG

Why I love my job as a DMG Account Manager

DMG named a ‘Top Workplace’ in 2024

Role

Description

data analysis

process optimization

dashboards

kpi tracking

tool design

automation

Analyze data to identify trends, predict operational risks, and develop proactive mitigation strategies.
Identify and eliminate process bottlenecks to improve service delivery speed, cost efficiency, and quality.
Develop and execute operational strategies that optimize operations performance across work order fulfillment and vendor management.
Foster a culture of accountability, process excellence, and continuous improvement.
Build dashboards and operational reports to monitor marketplace health and efficiency.
Present insights and performance updates to leadership, influencing strategic decisions with data-driven recommendations.
Drive continuous improvement initiatives using data and metrics to track key operational KPIs (e.g., fulfillment rate, SLA compliance, cost per job, vendor utilization).
Partner with Product and Engineering to design tools and systems that improve operational visibility and automation.

Requirements

cross-functional

data analysis

problem solving

operations

mba

7+ years

Experience working cross-functionally with Product, Engineering, and Finance teams.
Strong analytical and problem-solving skills, with expertise in data analysis and process optimization.
Excellent communication, leadership, and stakeholder management skills.
Proven experience managing large-scale, multi-location operations with complex workflows.
Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (MBA preferred).
Ability to meet the in-person requirements of the team and/or business needs.
7+ years of experience in business operations, marketplace management, or service delivery, preferably in facility maintenance, logistics, or a technology-enabled services environment.
Ability to manage the stress of a fast-paced environment.

Benefits

Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
Paid Primary and Secondary Caregiver leave.
Employee Assistance Program to assist with everyday challenges.
Paid time off to volunteer.
Health, dental and vision coverage on day 1.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with the mission to deliver reliable, professional maintenance services across various sectors.
Provides end-to-end facilities management, from routine maintenance to complex repair projects.
Specializes in maintaining critical systems such as HVAC, plumbing, electrical, and mechanical infrastructures.
Works with a wide range of industries, including commercial, industrial, residential, and government sectors.
Known for quick response times, high-quality service, and cost-effective solutions to facility maintenance challenges.
Handles projects across the country, with a reputation for excellence in both large-scale and small-scale operations.
Continues to expand its services, ensuring high standards through a mix of technology, expertise, and dedicated staff.

Culture + Values

Customer Commitment: Our customers come first. We are dedicated to ensuring our customers receive top-quality service.
Integrity: We conduct ourselves with honesty and integrity in all interactions.
Innovation: We embrace creativity and encourage new solutions to challenges.
Collaboration: Working together is key to success, both internally and with customers.
Excellence: We strive for the highest standards in all areas of our business.

Environment + Sustainability

By 2030

Net-Zero Target

Achieves net-zero carbon emissions through comprehensive sustainability initiatives.

Focus on energy-efficient solutions and practices, including eco-friendly materials and waste reduction.
Adoption of green technologies to reduce environmental impact, with a strong emphasis on reducing water and energy consumption.
Collaborates with partners to implement sustainable practices across operations.

Inclusion & Diversity

Committed to creating an inclusive environment that values diversity.
Prioritize equal opportunity in hiring and employee development.
Focus on gender diversity with measurable improvements in female representation in leadership roles.

Articles

How I found my calling at Divisions Maintenance Group

Why I chose DMG to build my sales career

‘I knew 100%’: Finding my dream job at DMG

Why I love my job as a DMG Account Manager

DMG named a ‘Top Workplace’ in 2024