Service Coordinator - Electrical Division
Tom Drexler Plumbing, Air & Electric
Coordinate electrical installations, permits, scheduling, and customer service.
21 days ago ago
$18 - $22
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Louisville, KY
Field
Company Size
300 Employees
Service Specialisms
Plumbing
Air Conditioning
Electric
HVAC Services
Water Filtration
Drain Cleaning
Repiping
Water Heater Installation
Sector Specialisms
Residential
Commercial
Plumbing
HVAC
Electrical
Emergency Repair
Water Resources
Gas Line Services
Role
What you would be doing
installation scheduling
servicetitan updates
permit processing
technician dispatch
customer follow-up
material tracking
- Communicate with the sales team to book solid installations
- Assist customers with scheduling inspections or any post-installation matters
- Keep in communication with customers regarding scheduling and timelines for completion
- Schedule installations and assign install crews in Service-Titan
- Maintain and update the Install Boards
- Adjust or Create any Plans that arise
- Communicate with customer to confirm the scheduling of their installation.
- Prepare any permits or needed documents prior to installation
- Make post-installation follow-up calls to achieve the highest level of customer satisfaction
- Mark and Adjust Materials after Returns before final costing
- Ensure every job is correctly staged and prepared for following days installation
- Review sold jobs for ordering purposes (any restricted orders should be placed at this time)
- Register all equipment as needed
- Communicate personally with each Tech daily (approximately 3 pm) to determine status of job completion.
- Ensure proper equipment has been recorded in the customers records
- Assign and dispatch Technicians on a daily basis.
- Register rebates for the company and customers as needed
- Return or Add to Stock Canceled jobs Equipment, based on Stocking Environment
- Ensure Permitting has “greenlight” to pull permits before scheduled date. (Equipment will not Change, Date is Confirmed W/Client)
- Receive all Equipment and Material PO’s in Service Titan for Plumbing Dept. jobs
- Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction.
- Provide detailed information about job to Techs the evening before job is scheduled. This includes phone and emails to tech and personal email addresses with job sheet specifications.
What you bring
microsoft office
servicetitan
problem‑solving
multitasking
customer service
communication
- Prior customer service experience is a PLUS!!!
- Strong problem-solving and multitasking abilities
- Strong communication skills, written and verbal
- Positive, professional, and friendly demeanor
- Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
- Strong communication and active listening skills
- Ability to pass a criminal background check and drug screening
- Excellent verbal and written communication skills
- Customer-first mindset with the ability to de-escalate and resolve concerns
- Proficiency with Microsoft Office and customer management systems
- Strong Customer Service, Scheduling - Experience in Residential Home Services is a PLUS!!
- Dependable, punctual, and detail-oriented
- Ability to multi-task with a high level of accuracy and attention to detail and prioritization
- Ability to multitask and thrive under fast-paced, high-pressure conditions
- Experience with Service-Titan preferred but not required
- Self-motivated, organized, and team-oriented
- Full Medical, Dental, and Vision Insurance
- Opportunities for advancement—promotion from within encouraged
- 401(k) with company match
- Employee Assistance Program (EAP)
- Paid Time Off (PTO) and Paid Holidays
- Company-paid Life Insurance, Short- and Long-Term Disability
- Weekly pay
- Supportive, team-oriented company culture
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check required
- drug screening required
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Company
Overview
30 Years
Years of Experience
The company has been providing home services for over three decades, establishing a strong foundation in the industry.
- Offers a full suite of plumbing, air conditioning, and electrical services to homes and businesses.
- Known for quick response and expert technicians, handling everything from simple repairs to complex installations.
- Residential services include routine maintenance and full system replacements, while commercial solutions focus on system optimization and troubleshooting.
- Specializes in innovative approaches to modern home comfort, combining expertise in plumbing and HVAC.
- Continues to expand its presence with a fleet of service trucks and a strong team of technicians.
- Focus on customer satisfaction, backed by years of experience, sets them apart in a competitive industry.
- WE WILL SERVE our customers with integrity, competence, and objectivity.
- WE WILL DELIVER to our customers all that we promised through value‑added services.
- WE WILL PERFORM our work to meet technical codes or better.
- WE WILL EXPLORE each customer situation to sufficient detail and gather significant facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
- WE WILL RESPECT each customer’s home and property and leave them as clean or cleaner than we found them.
- WE REGARD our employees’ satisfaction as important as customer service and company profitability. We subscribe to the premise of win, win, win.
- WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.
- WE WILL FOSTER training for all our employees on an on‑going basis to improve and uphold high‑performance standards.
- WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
- WE WILL MAKE quality service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customer.
- WE WILL stand behind our work.
- WE WILL follow the Golden Rule.
- WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.
- WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession.
- WE WILL NOT advertise our service in a deceptive manner.
- WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
- WE WILL MAKE it our moral imperative to maintain a profitable business as a part of our responsibility to our employees and our families.
- WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.
- WE WILL BE GOOD corporate citizens.
- WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
- WE WILL REPORT violations of this Code of Ethics.
- Promotes eco-friendly plumbing: energy-star appliances, low-flow fixtures, tankless water heaters, dual-flush toilets, faucet aerators, low-flow shower heads.
- Encourages homeowners to reduce carbon footprint via HVAC tune-ups twice a year and duct sealing/cleaning.
- Recommends planting shade trees, using programmable thermostats or zone heating, and LED lighting to reduce energy use.
- Advises solar-powered appliances and high-efficiency heat pumps to lower household energy consumption.
- Encourages closing chimneys when not in use to prevent HVAC energy loss.
- Guides greywater reuse and rainwater capture for irrigation and reducing potable water consumption.
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