IT Systems & Support Specialist

Description

• Maintain IT documentation — user guides, setup checklists, FAQ, systems config
• Resolution Time – Support issues acknowledged within 1 hour and resolved within agreed timelines
• Liaison with building management and third-party vendors
• Write and run scripts using PowerShell and GAM for user and system automation
• Monitor and uphold BYOD policies and basic endpoint security standards
• Set up and decommission user accounts, devices, and licenses
• Maintain and administer user accounts via Azure AD, M365, Intune, and Google Workspace
• Support ongoing IT projects, upgrades, and system improvements
• This is a full-time, in-office role based in our Melbourne CBD headquarters — 5 days a week. You’ll work closely with department leaders and users of all levels. You’ll be expected to not just maintain the environment — but improve it.
• Maintain and proactively monitor all office hardware setups to ensure standards are sustained
• Act as point of contact for building-related IT infrastructure (network cabling, AV, Wi-Fi, etc.)
• Troubleshoot both Mac and Windows environments
• Manage and support Logitech-based meeting room AV setups
• Work with third-party vendors on escalations, licensing, and purchasing
• Deliver hands-on Level 1 and Level 2 support across desktop, software, and network
• Conduct a full office-wide hardware and device review — desks, docks, TVs, AV, cords, and peripherals — and implement best practice setup standards
• Support onboarding and offboarding of team members, including equipment prep and orientation

Requirements

IT Systems & Support Specialist – Own Internal IT Support, Systems & Delivery Across the Business

Your Scorecard (KPIs)

• System Uptime – AV, Wi-Fi, login and endpoint availability above 99.9%
• You avoid documentation or hands-on work
• Solid documentation skills — checklists, runbooks, basic user guides
• Google Workspace, Microsoft 365, Azure AD and Intune admin
• Coachable and open to feedback — always improving
• 5+ years in Level 2 desktop or internal IT support roles
• Hands-on experience setting up and managing hardware across a commercial office (desks, docks, TVs, AV)
• You’re not comfortable solving issues independently and proactively
• Comfortable working in a fast-paced, high-expectation culture
• You’re only comfortable supporting a single system or OS
• AV support, security best practice, and documentation
• You prefer ticket-based service desks and siloed support
• Experience scripting and automating with PowerShell and GAM
• User Satisfaction – Team feedback indicates confidence in internal IT support
• Strong experience across Windows, MacOS, and Google Workspace
• PowerShell scripting and process automation
• Full hardware walkthrough and optimisation across all desks, TVs, meeting rooms, and common areas
• Excellent communication and support skills across all user levels
• Hardware Standardisation – All desks, meeting rooms, and AV setups optimised and maintained to best practice
• Proven knowledge of Microsoft 365, Azure AD, Intune, and Autopilot
• Highly organised, with strong task follow-through and time management
• Desktop, hardware, and endpoint troubleshooting
• ITIL Foundation and relevant certifications preferred
• Comfortable managing internal IT support in a BYOD and hybrid tech environment

Benefits

Salary: $80,000 – $85,000 + Super

💰 $80K–$85K base + super

🏢 Full-time, 5-days-a-week in-office role at our Melbourne CBD HQ — no remote/hybrid

• Onboarding Delivery – Setup completed with all accounts, access, and gear ready day 1
• You don’t want to be in the office daily — this is a full-time, in-office Melbourne CBD HQ role

Training + Development

Interview process

Visa Sponsorship

Security clearance