Onsite Community Manager - Build to Rent

Maymont Homes

Maymont Homes is a residential construction company delivering quality homes with a focus on innovation.

Oversee daily operations, leasing, and resident satisfaction for a build-to-rent community.

24 days ago ago

Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Goose Creek, SC

Onsite

Company Size

50 Employees

Service Specialisms

Acquisition

Renovation

Property Management

Maintenance Services

Housing Development

Sector Specialisms

Residential

Role

What you would be doing

market analysis

budget planning

property systems

lease enforcement

financial reporting

resident relations

Provides information on leasing processes and responds to community related inquiries, requests, and concerns via telephone and email.
Oversees each BTR community and takes lead by interviewing sales and onsite BTR leasing candidates and oversees the onboarding of new team members assigned to the BTR team.
Gathers, analyzes, and interprets current market and economic trends that align with the BTR environment and implements short- and long-range marketing and leasing strategies/goals to achieve the property’s occupancy and revenue goals.
Participates and provides input into the development of budget(s) for BTR communities by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
Ensure direct reports to you complete assigned training by deadlines set forth.
Utilizes property management systems to manage social media, reputation management, resident ledgers, service request history and prospect data efficiently.
Assists with supplier partner, contractors, and service providers relations in ensuring that the work performed, assigned areas of responsibilities and/or products purchased match the contractual obligations and/or processes in place.
Controls expenditures by staying within the constraints of the approved budget or targets.
Respond promptly and courteously to resident and client/owner concerns and take proactive actions to resolve issues.
Function as an onsite Community Manager representative of Maymont Homes at BTR locations assigned.
Meets targeted revenues by assessing and analyzing market specific rent rates, ensuring rent and fees are collected and posted in a timely manner and preparing and reviewing weekly, monthly, and quarterly financial status reports.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Follows up with prospects and new residents to ensure satisfaction and foster positive relationships.
Oversees the lease enforcement process by reviewing and approving prospective resident applications, discounts, and renewal leases, conducts periodic home inspections, follows proper notice requirements, evicts residents, and imposes and collects fees and other charges as allowable and stated in the terms of the lease.
Facilitates and leads BTR community specific company training and manages the onsite leasing operational performance in accordance with Company policies, values, and business practices.
Ensure that the BTR community, homes and common area spaces are prepared for daily leasing and residential activities.
Conducts regular stabilized and lease up property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenity spaces meet established standards for safety, cleanliness, and general curb appearance and appeal.
Welcomes prospective residents and guides them through the community and conducts new home tours.

What you bring

cam

cpm

excel

crm