Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
Assists all departments in servicing the guests especially during high volume periods
Allocates rooms to expected arrivals after checking the guests preferences and special requests
Adheres to company credit limit policies
Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation
Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
Ensures Outstanding customer care at all times
Participates in the budget and forecast reporting
Cross checks all billing instructions to ensure they are correctly updated
Handles group arrivals and market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
Takes responsibility in the absence of the Front Office Manager/Assistant General Manager
Ensures time and attendance policies and payroll are accurately reflected
Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Ensures front desk supplies are stocked and computer equipment functioning properly
Accurately answers inquiries from potential guests and accepts hotel reservations
Produces hotel front desk schedules
Controls cash transactions at the front desk and maintains complete responsibility for personal bank
Attends meetings as required
Participates in setting yield management strategies, marketing programs and rates
Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
Ensures Front desk log (book or system) is always updated and acted upon
Requirements
friendly
professional
cheerful
courteous
problem solving
urgency
Maintains a friendly, professional, cheerful, and courteous demeanor at all times
Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre-employment background check required.
Company
Overview
Founded in 2000
Year Established
The company was established in the year 2000, marking the beginning of its journey in delivering high-quality construction projects.
built a reputation for delivering high-quality construction projects.
specializes in a broad range of sectors, including commercial, residential, industrial, and infrastructure.
notable for its expertise in managing complex, large-scale developments with precision and efficiency.
delivered successful projects across various industries, with a focus on long-term client relationships.
commits to excellence, ensuring projects are completed on time and within budget.
diverse portfolio spans urban developments, utility infrastructure, and major residential communities.
Culture + Values
Client-first approach
Deliver results with integrity
Collaborate and innovate together
Drive impact through accountability
Respect for diverse perspectives
Environment + Sustainability
2050
Net-Zero Target Year
Aims to achieve net-zero carbon emissions by this year, marking a significant commitment to reducing environmental impact.
Initiatives include reducing waste and carbon emissions in daily operations.
Emphasizes energy efficiency, with a focus on sustainable sourcing and renewable energy integration.
Inclusion & Diversity
2025
Gender Parity Goal
Target year for achieving gender parity in leadership roles.
Track and report on gender diversity metrics in hiring and promotions.
Support employee resource groups to foster an inclusive work environment.