CSR INSIDE SALES 1

Description

• Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
• Provide accurate information regarding availability of in-stock items.
• Uses established procedures and works under supervision to perform assigned tasks
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Recommend alternate products based on cost, availability or specifications as needed.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Provide excellent customer service via face to face, phone calls and e-mails.
• Participate in additional projects/activities to support ongoing business needs.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Maintain records and prepare reports on sales activities.
• Assist customers with warranties and returns.

Requirements

• Effective organizational skills and time management skills including ability to prioritize and multi-task
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
• High School diploma or GED equivalent, some colleges preferred
• Ability to use good judgment and strong work ethics and integrity on the job
• Works within well-defined instructions
• Work is closely supervised
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
• High level of attention to detail and accuracy
• Effective verbal skills – must be able to explain fairly technical parts of information clearly
• Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
• Ability to deal with high-volume customer traffic
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
• Good phone etiquette and e-mail etiquette
• Must be able to perform essential responsibilities with or without reasonable accommodations
• 1 – 3 years of progressive sales experience
• Ability to establish positive working relationships with internal and external customers and employees
• Understand and follow work instructions, operating procedures, and company policies.
• Ability to understand and follow procedures, work instructions, and company policies
• Knowledge of HVAC equipment/products is preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance