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Client Success Manager
Dj Alexander
Develop and implement strategies to retain landlords/tenants, improve satisfaction.
9d ago
£40,000 - £45,000
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Edinburgh, Scotland, United Kingdom
Hybrid
Company Size
200 Employees
Service Specialisms
Project Management
Property Staging
Property Sourcing
Discrete Marketing
Buy to Let Mortgages
Sector Specialisms
Residential
Property Management
Lettings
Property Investment
Property Acquisition
Financial Services
Property Sales
Estate Agency
Role
What you would be doing
retention reporting
exit interviews
landlord engagement
renewal strategies
retention forecasting
churn tracking
- Prepare retention reports for senior leadership.
- Conduct exit interviews with departing landlords to understand pain points and create win back opportunities.
- Proactively engage with landlords through regular reviews, portfolio performance updates, and value add services.
- Design and implement strategies to improve renewal rates for leases and contracts.
- Work closely with finance and lettings teams to forecast the impact of retention
- Track landlord and tenant churn rates, identifying trends and risks early.
- Identify landlords who have served notice or indicated dissatisfaction and implement tailored strategies to retain their business.
What you bring
commercial awareness
de‑escalation
property management
landlord relations
client retention
negotiation
- Commercial awareness of lettings market dynamics and landlord motivations.
- Ability to de-escalate issues and win back landlord confidence.
- Experience in property/lettings management, landlord relations, or client retention, within the property sector is essential.
- Strong relationship management and negotiation skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1984
Year Founded
The company was established in 1984, marking its entry into the UK property market.
hundreds
Properties Managed
The company has successfully managed a large number of residential and commercial properties across the UK.
- Initially focusing on lettings, the company now offers a full range of services, including property management and estate agency.
- Their residential services span from lettings to property sales, catering to both tenants and property owners.
- Known for their comprehensive market knowledge and customer-focused approach, they have become a trusted name in property.
- The company’s growth reflects its ability to adapt and provide tailored solutions for both landlords and tenants.
- They’ve handled high-profile properties and developed strong relationships with developers, investors, and clients alike.
- DJ Alexander is synonymous with reliability, professionalism, and a deep understanding of the UK property market.
- Customer-Focused
- Innovative
- Collaborative
- Accountable
- Respectful
2030
Net Zero Commitment
Striving to achieve net zero carbon emissions by the year 2030.
- Utilization of energy-efficient systems and green technologies
- Reduction in waste and enhanced recycling programs
- Encouragement of sustainable practices in property management
- Strong focus on creating an inclusive and diverse work environment
- Commitment to equal opportunities for all employees
- Ongoing support for gender equality within the workplace
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