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Resident Services Coordinator-Scattered
Project For Pride In Living (Ppl)
The Resident Services Coordinator supports residents of PPL housing communities by connecting them with essential services, fostering community engagement, and promoting housing stability.
21d ago
$22 - $24
Junior (1-3 years)
Full Time
Minneapolis, MN
Onsite
Company Size
279 Employees
Service Specialisms
Affordable Housing
Community Development
Property Management
Real Estate Development
Construction Services
Sector Specialisms
Housing
Residential
Real Estate Development
Asset Management
Career Readiness
Homelessness Prevention
Role
What you would be doing
housing recertification
tenant support
social support
crisis intervention
income assistance
team coordination
- Collaborate with the Housing Coordinator in transferring tenancy-sustaining services in-home and in the community
- Help residents build social support with family, peers, neighbors, etc.
- Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings
- Assist with the housing recertification process
- Support participant health and wellness through connections to physical, mental health, and recovery resources
- Provide tenancy-sustaining services to include understanding the lease, communicating with property management
- Utilize skills and community resources to provide crisis prevention and intervention
- Communicate and coordinate services with all team members and other needed internal and external stakeholders.
- Assist participants to maintain or increase income through benefits assistance or employment activities
- Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans
What you bring
communication
bachelor's
case management
ms office
apricot
crisis intervention
- Self-starter with excellent verbal and written communication skills.
- A course of study in a health or human services-related field leading to a Bachelor of Arts, Bachelor of Science, or Associate degree
- Experience with case management or developing supportive housing service plans
- Microsoft Office Suite: Excel, Outlook, and Word
- Database systems, particularly Apricot
- Ability to recognize and address mental health challenges, chemical dependency, and other problematic behaviors
- 1-3 years of experience with the target population served preferred
- Valid driver's license and insurance, successfully complete a motor vehicle records screen, reliable vehicle, and ability to transport participants.
- Strong group facilitation, mediation, interpersonal, organizational, and outreach skills
- Ability to respond to the unique cultural, economic, and social needs and resources of residents
- Ability to provide crisis intervention and support
- Health & Dental
- Summer Half-Day Fridays (Memorial Day-Labor Day)
- Employer Paid Short & Long Term Disability Insurance
- Health Savings Account (HSA) or Flexible Spending Account (FSA)
- Paid Parental Leave
- Electronic timecard system
- Voluntary Life Insurance
- PTO and paid Holidays
- Employer Paid Life Insurance
- 403(b) Retirement Plan with Employer Match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background checks
- motor vehicle records screen
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Company
Overview
1,600+ Units
Affordable Housing Stock
The organization owns and manages these units, providing stable homes for low-income families.
3-4x Income Growth
Career Readiness Impact
Participants in career training programs see significant income increases.
98% Housing Retention
Resident Stability
Over 98% of residents maintain their housing for two years, indicating successful program outcomes.
- Over decades, the organization evolved from a housing renovator to a hybrid developer and supportive services provider.
- Residents benefit from on-site services, including job coaching, youth tutoring, financial counseling, and homeownership support.
- Typical projects range from housing renovations to constructing new quality rentals across Twin Cities suburbs.
- “PPL builds the hope, assets, and self‑reliance of individuals and families who have lower incomes by providing transformative affordable housing and career readiness services.”
- “We are at the leading edge of outcomes tracking and program improvement. Creating measurable, tangible, and superior outcomes.”
- “We believe that a culture of learning and thoughtful evaluation leads to stronger services and stronger communities.”
- “Evaluation is embedded within programming, rather than a stand‑alone process.”
- “Monthly evaluation in each program tells us whether we’re on track.”
- “Dedicated in‑house expertise guiding outcome definition and measurement, with an internal data analysis and evaluation team.”
98%
Housing Stability Rate
Percentage of residents maintaining stable housing for 24+ months, reflecting asset preservation.
$50M
Restoration Initiative Value
Total value of buildings renovated and sold through the RE-Seed initiative, preserving existing structures.
- Operates 1,574 housing units across Twin Cities;
- RE-Seed initiative sells and renovates 83 small apartment buildings, restoring roofs, gutters, boilers, windows via local contractors—preservation of existing structures avoids new construction emissions.
- No publicly stated net-zero target or emissions goals found in official materials.
61% Staff
BIPOC Representation
Employees identifying as Black, Indigenous, or People of Color make up 61% of the workforce.
55% Leadership
BIPOC in Leadership Roles
55% of leadership positions are held by individuals identifying as Black, Indigenous, or People of Color.
- Race-equity learning opportunities include the Intercultural Development Inventory assessments, Courageous Conversations about Race series, and the ‘Awake to Woke to Work’ program.
- The Talent, Equity & Culture department has a comprehensive strategic plan to build staff cultural competence, policy understanding, and facilitate courageous conversations.
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