Energy Specialist - Telco

Description

• You’ll support customers who may be vulnerable — recognising when additional help is needed, listening with empathy, and providing clear, compassionate guidance to ensure they feel safe, heard and supported.
• You’ll be the main point of contact for our customers, helping keep them impressed and excited about Origin Energy being their Internet provider.
• You’ll work across the full range of customer service needs including service activation, retention, sales, tech support, billing & payments, complaints, and customer education regarding Origin products.
• You’ll play a pivotal role in helping Internet achieve its growth targets.
• You’ll contribute to Origin’s aspiration of becoming Australia’s most loved Energy/Telco retailer.

Requirements

• Quick learner with the ability to adapt to new tools and technologies.
• Ability to interpret information and data to understand customer queries and solve problems.
• Adelaide based
• Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including email, social and other platforms.
• While not essential, Telco experience is highly desirable.
• A strong work ethic — Internet Operations is very fast-paced and can be challenging. We’re looking for people who can deal with challenging situations and who take ownership of their future by working hard to achieve their goals.

Benefits

• Rotating roster operating between 8am-11pm Monday-Sunday

Training + Development

Interview process

Visa Sponsorship

Security clearance