Community Leasing Associate

Description

• Determine the customer’s needs, resolve and/or escalate to a higher level as permitted.
• Drive the lease closing process by highlighting the quality of the community and the amenities available at the property to prospective residents.
• Complete marketing/advertising tasks including updating social media sites.
• Maintain knowledge about local market conditions; shop local competition.
• Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
• Manage various tasks such as lease files, maintaining updated necessary paperwork and computer systems.
• Use Yardi accounting software manage the leasing process.
• Be the first point of contact with prospective residents, current residents, vendors and Fairfield associates.
• Meet sales goals, leasing ratios and maintain milestones in customer service and resident satisfaction, throughout the sales process.

Requirements

• Ability to close a sale is highly preferred
• High school diploma or equivalent required.
• Experience using Yardi or other related property management accounting software a plus.
• Knowledge of tax credit, fair housing, and trade practices a plus.
• Ability to work a flexible schedule to include weekends, evenings, and some holidays.
• Experience or knowledge in leasing or real estate a plus.
• Professional verbal and written communication skills required
• Use your customer friendly personality as well as your ability to diffuse/resolve difficult situations while nurturing relationships.
• Minimum of one year experience in a customer service, sales or retail position required
• Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word and Excel.
• A valid driver's license may be required.
• Experience using Microsoft platform including Outlook, Word, Excel required

Benefits

• Flexible spending account
• Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.
• Matched 401(k)
• Medical, dental & vision insurance
• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Life insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance