Tenant Experience Coordinator

Description

• Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise. Work to achieve beyond exceed satisfaction ratings.
• Interface with tenants and vendors in daily operations of the building.
• Assist with preparation of meetings.
• Respond positively and promptly to all tenant requests; coordinating the appropriation action plan with management, engineering, janitorial, security, building staff
• Responsible for the execution of events within the budget
• Maintain ongoing tenant contact/relations program to constantly assess needs and help assure the problems are being resolved and are to the satisfaction of the tenants and owners
• Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the Property Manager based on legal agreements in effect and TW policies
• Maintain Conference Center schedule, assist users with understanding of various options available, document feedback, monitor cleaning (i.e., carpets, etc.), AV equipment, furniture, etc.
• Order and maintain adequate stock of office supplies.
• Maintain accurate information on directories and other building publications
• Support accounts receivable preparing bill backs.
• Compose and type all correspondence and memos, as directed.
• Attend relevant community meetings to stay current with market happenings
• Provide accounts payable support which includes saving, coding invoices
• Track and file all service and construction contracts and insurance certificates. Maintain follow-up system for expiration.
• Maintain Social Media Accounts for the Building
• Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors, equipment, and giveaways for events/programs such as caterers, live entertainment, fitness instructors, etc.
• Oversee administration and monitoring of the building work order system.
• Assist in preparing presentation materials for managers in preparation for tenant/client presentations
• Maintain calendar of tenant birthdays, anniversaries, life events and execute gift programs.
• Communicate room set-ups to building engineers/porters and ensure that they are completed per the client’s instructions; monitor meetings for no-shows and cancelations and communicate accordingly
• Coordinate and executed the tenant move-in, move-out program
• Assist with seasonal programming and décor as required
• Send weekly update emails to tenants as well as monthly newsletters
• Order supplies for amenities areas as approved by property management
• Serve as central point of contact for programming in the assembly areas, public common areas and retail experience.
• Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, other signage)
• Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; management’s goal is to have weekly events ranging from an audience of 50-1500 people.
• Maintain lease and property files.

Requirements

• Ability to learn new tech programs quickly
• Able to think quickly and efficiently when confronted with a client request, and anticipate the needs of others
• Flexible and adaptable to shifting priorities
• Proficient in Microsoft Office Suite, Google Drive, Gmail, iOs technology
• Entry level to three years’ experience in hospitality, event coordination, marketing or related field is desirable
• Tech Savvy
• Strong organizational skills and the ability to multi-task
• Excellent people, customer service and communication skills
• Professional demeanor and appearance
• Preferably a bachelor’s degree in Business Management, Event Management, Hospitality Focus

Benefits

• Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants. You will be our ‘go to’ person for all things wellness, relaxation, fun and recreation.

Training + Development

Interview process

Visa Sponsorship

Security clearance