Associate Engineer, Product Support at Trinity Partners in Boston, MA | USD70,000-85,000 | Kablio

Role

Description

dashboard implementation

database tuning

devops tools

automation

ci/cd maintenance

production monitoring

Participate in team meetings and contribute to operational planning
Support implementation of new dashboards and metrics
Document incidents and resolutions for future reference
Support database maintenance and performance tuning under supervision
Participate in on-call rotation to provide after-hours support for critical issues
Escalate incidents appropriately and ensure timely resolution
Help identify gaps in current monitoring coverage and propose enhancements
Learn and apply DevOps tools and practices (e.g., Git, Jenkins, Docker)
Communicate production status and incident updates to stakeholders
Assist in automating routine support tasks and deployment processes
Respond to alerts and troubleshoot issues under guidance from senior team members
Validate deployments and ensure proper rollback procedures are in place
Assist in coordinating and executing production releases
Contribute to improving system monitoring and alerting tools
Work closely with DevOps, engineering, and analytics teams to resolve issues
Support CI/CD pipeline maintenance and configuration
Write and optimize basic SQL queries for data validation and troubleshooting
Monitor production systems to ensure uptime and performance
Collaborate with development and QA teams to ensure release readiness

Requirements

sql

python

powershell

azure

bachelor's

devops

Familiarity with DevOps tools and concepts is a plus
Willingness to participate in on-call rotations
Basic proficiency in SQL and scripting (e.g., Python, PowerShell)
Strong problem-solving skills and eagerness to learn
Excellent communication and teamwork abilities
Bachelor’s degree in Computer Science, Information Technology, or related field
1–2 years of experience in production support, technical operations, or DevOps
Exposure to cloud platforms (preferably Azure) and ETL workflows

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1998

Founding Year

The company was established in 1998 by three industry leaders.

Three Decades

Years in Business

The company has been operating for nearly three decades, expanding significantly across the Southeast.

650k sq ft

Biomanufacturing Campus

Overseeing the redevelopment of RTP’s Park Point into a large biomanufacturing and lab campus.

249 Employees

Staff Expansion

The company expanded its team to 249 employees after moving its HQ and acquiring an Atlanta group.

Delivers a full-service commercial real estate platform including landlord and occupier representation, project and construction management, investment sales, and property management.
Oversees and manages assets across office, industrial, life science, retail, medical, and land asset classes.
Typical projects include corporate build-outs, industrial portfolios, medical offices, life science campuses, retail leasing, and land development.
Maintains a strong financial track record with consistent regional growth and steady expansion of service lines.

Culture + Values

Ownership. We make moves, taking initiative and ownership of our work individually and as a team.
Family. Family first has been a value from the start. We treat everyone with respect, fostering meaningful connections and support both at work and at home.
Believe in possibility. We approach challenges with a 'yes first' attitude, finding solutions through creative collaboration, believing nearly anything is possible.
Be scrappy. We embrace the underdog mindset, bringing grit and tenacity to everything we undertake.
Authenticity and genuine support—encouraging authenticity and providing support and flexibility to enable team members to perform their best work.

Environment + Sustainability

No publicly stated net zero target or environmental strategy found on website or LinkedIn.
Portfolio includes LEED Gold and WiredScore Platinum certifications.
Office leasing assignments include buildings designed to foster environmental sustainability.

Inclusion & Diversity

4.2/5 Rating

Diversity & Inclusion Score

The company has received a 4.2/5 rating for its diversity and inclusion efforts, according to Glassdoor.

No specific DEI strategy, gender goals, or gender-related statistics publicly stated.

Articles

Our services

Contact

The Latest (news)

Role

Description

dashboard implementation

database tuning

devops tools

automation

ci/cd maintenance

production monitoring

Participate in team meetings and contribute to operational planning
Support implementation of new dashboards and metrics
Document incidents and resolutions for future reference
Support database maintenance and performance tuning under supervision
Participate in on-call rotation to provide after-hours support for critical issues
Escalate incidents appropriately and ensure timely resolution
Help identify gaps in current monitoring coverage and propose enhancements
Learn and apply DevOps tools and practices (e.g., Git, Jenkins, Docker)
Communicate production status and incident updates to stakeholders
Assist in automating routine support tasks and deployment processes
Respond to alerts and troubleshoot issues under guidance from senior team members
Validate deployments and ensure proper rollback procedures are in place
Assist in coordinating and executing production releases
Contribute to improving system monitoring and alerting tools
Work closely with DevOps, engineering, and analytics teams to resolve issues
Support CI/CD pipeline maintenance and configuration
Write and optimize basic SQL queries for data validation and troubleshooting
Monitor production systems to ensure uptime and performance
Collaborate with development and QA teams to ensure release readiness

Requirements

sql

python

powershell

azure

bachelor's

devops

Familiarity with DevOps tools and concepts is a plus
Willingness to participate in on-call rotations
Basic proficiency in SQL and scripting (e.g., Python, PowerShell)
Strong problem-solving skills and eagerness to learn
Excellent communication and teamwork abilities
Bachelor’s degree in Computer Science, Information Technology, or related field
1–2 years of experience in production support, technical operations, or DevOps
Exposure to cloud platforms (preferably Azure) and ETL workflows

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1998

Founding Year

The company was established in 1998 by three industry leaders.

Three Decades

Years in Business

The company has been operating for nearly three decades, expanding significantly across the Southeast.

650k sq ft

Biomanufacturing Campus

Overseeing the redevelopment of RTP’s Park Point into a large biomanufacturing and lab campus.

249 Employees

Staff Expansion

The company expanded its team to 249 employees after moving its HQ and acquiring an Atlanta group.

Delivers a full-service commercial real estate platform including landlord and occupier representation, project and construction management, investment sales, and property management.
Oversees and manages assets across office, industrial, life science, retail, medical, and land asset classes.
Typical projects include corporate build-outs, industrial portfolios, medical offices, life science campuses, retail leasing, and land development.
Maintains a strong financial track record with consistent regional growth and steady expansion of service lines.

Culture + Values

Ownership. We make moves, taking initiative and ownership of our work individually and as a team.
Family. Family first has been a value from the start. We treat everyone with respect, fostering meaningful connections and support both at work and at home.
Believe in possibility. We approach challenges with a 'yes first' attitude, finding solutions through creative collaboration, believing nearly anything is possible.
Be scrappy. We embrace the underdog mindset, bringing grit and tenacity to everything we undertake.
Authenticity and genuine support—encouraging authenticity and providing support and flexibility to enable team members to perform their best work.

Environment + Sustainability

No publicly stated net zero target or environmental strategy found on website or LinkedIn.
Portfolio includes LEED Gold and WiredScore Platinum certifications.
Office leasing assignments include buildings designed to foster environmental sustainability.

Inclusion & Diversity

4.2/5 Rating

Diversity & Inclusion Score

The company has received a 4.2/5 rating for its diversity and inclusion efforts, according to Glassdoor.

No specific DEI strategy, gender goals, or gender-related statistics publicly stated.

Articles

Our services

Contact

The Latest (news)