Deployment Engineer

• Support both pre- and post-sales technical requirements, acting as a trusted advisor for customer success.
• Troubleshoot and resolve technical issues, providing timely support to customers.
• Collaborate closely with the robotics and engineering teams to integrate devices into diverse warehouse environments.
• Directly impact customer success and operational efficiency in real-world deployments.
• Work closely with a passionate engineering team to shape product development and innovation.
• Collect feedback from customers to inform product improvements and contribute to ongoing innovation.
• Lead deployment projects for compact wireless robotic systems, from planning through go-live.
• Maintain documentation and share insights on deployment processes and system performance.
• Assist with training warehouse staff on robotic system operation and best practices.
• Act as the primary technical liaison for new and existing customers, ensuring successful implementation and adoption of the product.

They are seeking a Deployment Engineer / Customer Success Specialist to play a key role in ensuring successful deployments of their robotic systems. This individual will act as a bridge between engineering, customers, and operations, helping to implement, optimize, and support robotic solutions across a variety of warehouse environments. The ideal candidate is hands-on, tech-savvy, and customer-focused, with a passion for robotics, automation, and operational excellence.

• Familiarity with wireless systems, IoT devices, or automation technology is a plus.
• Bachelor’s degree in Engineering, Computer Science, Robotics, or related field; equivalent experience considered.
• Hands-on experience with forklifts, warehouse operations, or inventory management systems is advantageous.
• Ability to work independently in fast-paced start-up environments and manage multiple deployment projects.
• Experience in robotics, warehouse automation, or industrial technology deployment is highly desirable.
• Exposure to a variety of warehouses and operational environments, building broad technical and industry expertise.
• Customer-focused mindset with excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to troubleshoot hardware/software in real-world environments.