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Inside Customer Care Representative
Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Sell and manage service solutions to building owners and facility/IT managers.
Interacting with your customers daily, you will identify and offer appropriate solutions or hand-off any qualified leads for opportunities outside of your scope to outside sales partners.
You will be responsible for generating service sales opportunities via phone, email, and social leads.
You will be responsible for generating secured orders and margin, through service product selection assistance and generating quotes and proposals to solve for your customers’ needs.
Starting from a defined Customer list, you will promote the Johnson Controls service value proposition to building owners, facilities managers, and IT managers.
Encouraging and collaborative team environment.
What you bring
inside sales
ms office
crm
undergraduate
fire controls
multi-tasking
0-2 years of Inside sales, telemarketing selling, or business experience
Demonstrated ability to influence account decision makers at key levels.
Proficiency with MS Office programs (MS Word, MS Excel, MS PowerPoint), internet software and e-mail
Ability to rapidly build knowledge of Johnson Control’s product lines.
Excellent verbal and written communications skills
2 - 4 years of Inside sales, telemarketing selling experience or business experience at a product company
Experience in the Fire/controls industry is highly preferred.
Track record of over-achieving goals.
Strong phone presence and experience dialing dozens of calls (45-60 on average) per day
Experience working with a CRM database.
Ability to multi-task, prioritize, and manage time effectively.
Undergraduate degree (preferred) or 2-year degree & relevant experience
Benefits
JCI Employee discount programs (The Loop by Perk Spot).
Paid vacation, holidays, and sick time.
Competitive Pay
Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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