Operations Manager

Description

You’ll take ownership of a portfolio of sites and lead the day-to-day delivery of services that keep clients happy and operations running smoothly.

• Lead frontline teams and subcontractors, setting clear expectations, giving direction and holding people accountable
• Work closely with Regional Operations Directors, HSQE partners and central support teams, while maintaining full ownership of your region’s success.
• Spot opportunities for improvements and extra works, adding value for clients and driving commercial performance
• Plan, organise and prioritise work, making sure schedules run smoothly, SLAs are met and safety is never compromised
• Own the performance of your region, ensuring every site meets the standards and expectations you set
• Handle issues early and confidently, using your judgement to keep standards high and customers satisfied
• Build strong, long-term client relationships, becoming their trusted partner and go-to problem solver

Requirements

If you’re the kind of person who likes running your own patch, being the one people rely on, solving problems before they become issues, and building strong relationships, you’ll feel right at home here. We’re looking for a Contract Manager with experience leading multi-site operations, whether from facilities management, cleaning, retail, logistics, hospitality, housing, security, utilities or another service-driven environment.

Someone who enjoys building relationships, gaining trust and becoming the person clients rely on

A full UK driving licence

Commercial awareness, balancing quality, efficiency and added-value opportunities

If you’re an Operations Manager from a service-led background who thrives on ownership, accountability and making things run well, we’d love to hear from you.

A calm, practical problem solver who acts early, prioritises well and stays steady under pressure

Experience managing multi-site service delivery (FM, cleaning, retail, logistics, hospitality, security, housing, utilities or similar)

• Industry specific training covering all aspects of Grounds Maintenance and Horticulture.

Benefits

• Competitive package including a company vehicle, private GP, wellbeing support, bonus scheme, volunteering days and recognition rewards
• Support from experienced Regional Operations Directors, HSQE partners and central admin teams
• Opportunities to grow your region, responsibilities and influence

Training + Development

Interview process

Visa Sponsorship

Security clearance