Commercial Operations Specialist

The Commercial Operations Specialist plays a key role in supporting the end-to-end commercial process across multiple regions, ensuring smooth execution of operational tasks related to order management, customer setup, financial transactions, and cross-functional coordination. This position serves as a vital link between sales, finance, customer service, and supply chain teams, helping to resolve issues, streamline workflows, and support ongoing business initiatives.

• Create and maintain customer accounts in SAP
• Monitor and respond to inquiries from shared email boxes
• Support sales partner forecasting and reporting efforts
• Conduct new customer credit evaluations
• Collaborate with internal stakeholders to resolve account, order, and billing issues efficiently
• Review and correct duplicate customer accounts, incorrect payment terms, and address inaccuracies
• Review and process demo supply and standard instrument orders
• Manage credits, rebills, and shipping-related issues
• Assist with banking account setups
• Maintain up-to-date insurance certificates and supplier certifications
• Provide support to sales and customer service teams on operational and customer-related questions
• Support partner commission and distribution profit payments
• Assist with cross-functional projects and special initiatives, such as Brilliant Fulfillment and customer data projects
• Process tax exemption documentation and FONDO certificates for Puerto Rico
• Resolve SAP billing discrepancies and ensure accurate invoice processing
• Oversee Know Your Customer (KYC) workflow processes and ensure compliance
• Handle order confirmations and coordinate demo project fulfillment
• Manage credit hold reviews and past due account processes

The ideal candidate will be detail-oriented, highly organized, and comfortable navigating ERP and CRM systems (such as SAP/ Salesforce) and cross-functional communication. Responsibilities include: managing customer account setup, supporting commission and distribution payments, resolving billing and shipping issues, overseeing credit reviews, and responding to both internal and external inquiries. The role also involves maintaining compliance with internal standards and external regulations, assisting with special projects, and contributing to process improvements across regions. This position requires strong problem-solving skills, a customer-first mindset, and the ability to adapt in a fast-paced, collaborative environment.

current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

• Excellent communication skills, demonstrating professionalism and tact when interacting with customers and stakeholders at all levels
• Strong understanding of order-to-cash processes, including billing, credit management, and customer account setup
• Time Management – Ability to manage multiple tasks and prioritize in a fast-paced environment
• Self-motivated with a proactive attitude and the ability to work independently as well as part of a team
• Detail-oriented with a strong analytical mindset and problem-solving abilities
• Collaboration – Works well in cross-functional teams and supports others across departments
• High School Diploma
• Communication Skills – Clear and professional verbal and written communication with internal teams and external stakeholders
• Problem-Solving – Proactive approach to resolving operational issues, often under time constraints
• Ability to work independently with minimal supervision while maintaining a high level of accountability
• Working knowledge of ERP and CRM systems
• 3 years working in sales administration or customer support
• Bachelor’s degree in business administration or related field
• Adaptable and resilient, with the capacity to thrive in a dynamic, fast-paced environment
• Ability to adapt to evolving systems, tools, and processes
• Awareness of compliance and regulatory processes, including KYC, supplier certifications, and insurance requirements
• Strong interpersonal skills with the ability to collaborate effectively across multifunctional teams and departments
• Attention to Detail – Accuracy in processing orders, financial data, and maintaining records.
• Exceptional organizational and time management skills, with a proven ability to prioritize tasks, manage multiple projects simultaneously, and consistently meet deadlines

● AD&D Insurance

● Disability Insurance

● Medical, Dental, & Vision Insurance Starting Day 1!

● 401(k) Plan - 3% default contribution plus matching!

● Paid Time Off

● Life Insurance

● Paid Holidays

● Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $23 - $32 USD

● Parental Leave

● Flexible Spending & Health Saving Accounts

● Tuition Reimbursement