DTH Full-time Technician - Lowell, MA
Vivint
Install and service smart home tech, provide customer support, earn piece-rate pay.
6 days ago ago
$180 - $350
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Lowell, MA
Field
Company Size
12,000 Employees
Service Specialisms
Smart Home Solutions
Home Automation
Security Systems
Energy Management
Home Monitoring
Installation Services
Customer Support
Sector Specialisms
Residential
Commercial
Role
What you would be doing
smart installation
troubleshooting
inventory management
customer training
lead generation
system demo
- Leverage service and installation appointments into leads and revenue.
- Explain and provide detailed system capabilities and operational instructions to various customers.
- Become an expert on smart home technology by training on industry-leading products.
- Conduct routine maintenance and inventory of company products and equipment.
- Bend, kneel, crouch, and stand for long periods.
- Create solutions to protect and simplify customers’ lives.
- Control your own income by providing opportunities for customers to purchase additional products and services.
- Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
- Climb ladders up to 14’.
- Manage inventory and assets with a business owner mentality.
What you bring
customer service
driver’s license
background check
sales experience
team player
45lb lift
- Exceptional customer service skills.
- Candidates must live within a 20-mile radius of the city
- Willingness to submit to a criminal background check.
- Current valid driver’s license and reliable transportation
- Successful candidates will be required to pass a pre-employment criminal background check, motor vehicle record check, and drug screening, in compliance with applicable laws.
- Sales experience and/or field service experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required)
- Someone who thrives in a team environment and can also be trusted to work independently.
- Work in attics and other limited-space areas.
- Lift and carry up to 45 lbs.
- Earn piece rate pay and enjoy an unlimited commission plan.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must submit to a criminal background check.
- pre-employment criminal background, motor vehicle record check, and drug screening required.
- drug and alcohol testing may be required per company policy.
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Company
Overview
Founded 1999
Year Established
The company was established as a small home security business and has since grown into a leader in smart home technology.
- Provides integrated home security, energy management, and automation systems.
- Known for innovative use of technology to simplify and enhance everyday living for homeowners.
- Offers smart locks, solar panels, and energy-efficient solutions with a strong presence in North America.
- Focuses on creating sustainable, user-friendly solutions to help customers manage their homes effectively.
- Specializes in reducing energy consumption and promoting home security with the latest technological advancements.
- Honesty and integrity come first – Do the right thing.
- Customer obsession is our advantage – A relentless passion to serve the customer.
- Innovation is essential – Today's innovation is tomorrow's lifeblood.
- We win together – Individuals win games; teams win championships.
- Exceptional is expected – Talk is cheap: create value, not just motion.
- We give back – Helping people is core to our DNA.
75% recyclable materials
Sustainable Manufacturing
Products are made using materials that can be recycled.
50% waste reduction
Waste Management Goal
Commitment to reducing manufacturing waste by half by 2025.
2013 Sustainability Award
Industry Recognition
Recognized for innovative green building and solar energy solutions.
1 Zero Energy Home
Sustainable Housing Achievement
Completed the first net-zero energy prototype as of August 2023.
- Vivint Solar enables real-time solar monitoring through an app (launched November 28, 2022).
- The 'Zero Home' prototype utilized recycled building materials.
38% Ethnically Diverse
Employee Diversity
Percentage of employees who self-identified as ethnically diverse.
19% Female Employees
Gender Representation
Percentage of employees who self-identified as female.
84% Employee Satisfaction
Workplace Quality
Percentage of employees who said the workplace is great to work at.
Top 100 Workplaces
Employee Recognition
Ranked among Newsweek’s Top 100 Most Loved Workplaces in 2022.
- Established ERGs & Diversity Council: Vivint Pride, Vivint Veterans, Vivint Women, Vivint EDGE.
- Named to Forbes’ America’s Best Employers for Diversity in 2019 and 2020.
- Certified Great Place to Work in 2019.
- Published formal policies and training on race & equity education and inclusion.
Articles
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