Concierge

Description

• Keep front desk organized, neat, and clean and provide light housekeeping duties.
• Become familiar with all residents of the community, and communicate positively with them daily.
• Properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff. Monitor and direct those who enter and exit the building and follow check in and out procedures.
• Answer internal/external telephone calls promptly and professionally. Gather information, answer questions or requests, and/or channel to the appropriate destination.
• Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager.
• Update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns.
• Greet residents, visitors, and staff in a welcoming, professional manner.

Requirements

• Knowledge of multiple phone line operations and proper phone etiquette.
• High School Diploma or GED preferred.
• Constant use of manual dexterity, auditory and visual skills and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Ability to perform repetitive movements including simple grasping, pushing, pulling, and fine manipulation.
• Strong Communication Skills –Clearly and accurately provides pertinent information to individuals in verbal and/or written form. Able to accurately convey information in a way that engages the audience and helps them understand and retain the message.
• Strong communication and organization skills.
• A minimum of 6 months of customer service and clerical experience preferred.
• Ability to lift/carry up to 20 pounds.
• Proficiency with Microsoft Office and other computer applications.
• Organization – Has the ability to arrange and utilize resources effectively and efficiently to get work activities accomplished. Does not lose track of tasks or responsibilities, and can be counted on to always follow up.
• Empathetic and Compassionate – Genuinely cares about people, and is concerned with their well-being. Sympathetic to the plight of those less-fortunate. Has the ability to understand and feel what others are thinking/feeling.
• Ability to follow written and oral instructions and procedures.
• Ability to reach, bend, twist, squat, kneel, push, and pull.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance