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Application Administrator - Marketing and Video Technologies
Dpr Construction
Application Administration of Marketing and Video Technologies, including administration, deployment, maintenance, monitoring, and support of enterprise and business applications
19d ago
$87,994 - $150,847
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Dallas, TX | Denver, CO | Colorado Springs, CO
Office Full-Time
Company Size
8,000 Employees
Service Specialisms
Construction services
Project Management
General Contractor
Design
Engineering
Architecture
Turnkey
Sector Specialisms
Mission Critical
Office
Healthcare
Pharmaceutical
Life Sciences
Technology
Data Centers
Education
Role
What you would be doing
report customization
technical sme
data integration
data management
stakeholder collaboration
hotfix deployments
- Create, configure, and customize application reports.
- Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
- Configure and support application interfaces for data integration with other applications or systems in the environment.
- Ensure data integrity and synchronization between CX software (Qualtrics or similar) and other enterprise systems (e.g., CRM, ERP, marketing automation).
- Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications.
- Analyze applications for function, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment and data interface capabilities.
- Configure and customize CX applications to align with business goals and customer engagement strategies.
- Managing backups, storage, and integrity of application data or databases.
- Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.
- Collaborating with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies.
- Managing user accounts and service accounts and associated roles and permissions.
- Provide Tier 2 and/or 3 support including investigating, resolving, and performing root cause analysis on incidents, and provide escalated support for service requests, inquiries, and problems.
- Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders.
- Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications.
- Championing best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
- Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
What you bring
workday
crm systems
erp systems
itil
information security
degrees
- HCM systems (Workday® Pro Certified, Paycom® certified administrator, UKG® Pro certified administrator)
- Strong understanding of application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing.
- 2+ years of experience using, configuring, and troubleshooting modern web browser applications such as Google Chrome, Microsoft Edge, and Mozilla Firefox.
- Bachelor’s degree in information technology or a related discipline.
- CRM systems (Certified Salesforce® Administrator, Certified HubSpot® CRM Administrator, Freshsales® CRM Admin Certified, etc.)
- Must be able to sit or stand for long periods of time.
- Strong understanding of business processes and workflows as they relate to enterprise and business applications.
- Associate’s degree in information technology or a related discipline. Experience may be considered in lieu of degree.
- Familiarity with metadata standards and controlled vocabularies.
- Experience administering customer experience or CRM platforms (e.g., Salesforce, Qualtrics, Medallia, Zendesk, HubSpot).
- Prolonged periods of sitting and/or standing at a computer screen.
- Must be able to lift 15 pounds at times.
- Understanding of customer journey mapping, feedback collection, and sentiment analysis tools.
- Strong understanding of application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
- 2+ years of experience working in Microsoft Windows and Windows Server operating systems.
- Working knowledge of database technologies such as Oracle, SQL, and Microsoft SQL Server.
- Occasional domestic travel, via airplane, will be required for meetings.
- ERP systems (Acumatica® ERP Certified System Administrator, Oracle® ERP Cloud Certified Professional, Microsoft® 365 Certified Dynamics Administrator, etc.)
- Certification in Application Administration for one or more enterprise systems. Examples include (but are not limited to):CRM systems (Certified Salesforce® Administrator, Certified HubSpot® CRM Administrator, Freshsales® CRM Admin Certified, etc.)ERP systems (Acumatica® ERP Certified System Administrator, Oracle® ERP Cloud Certified Professional, Microsoft® 365 Certified Dynamics Administrator, etc.)HCM systems (Workday® Pro Certified, Paycom® certified administrator, UKG® Pro certified administrator)Other enterprise-class systems (Microsoft 365 Certified Enterprise Administrator Expert, Monday.com® Admin certified)
- Strong understanding of information security concepts including confidentiality, integrity, availability, role- based access control (RBAC), principle of least privilege, auditing, logging, and permissions management.
- Ability to work with structured data (e.g., XML, JSON, CSV) and metadata mapping tools.
- Experience with cloud-based storage and delivery platforms (e.g., AWS, Azure, Vimeo, Brightcove).
- Proven experience administering media or video asset management systems like Iconik, Frame.io, Cantemo Portal or similar.
- Working knowledge of virtualization technologies such as VMware or Citrix.
- Other enterprise-class systems (Microsoft 365 Certified Enterprise Administrator Expert, Monday.com® Admin certified)
- Familiarity with Information Technology Infrastructure Library (ITIL) best practices, tools, and processes such as asset, access, incident, and problem management; change control; and service request fulfillment.
- Familiarity with video formats, codecs, transcoding workflows, and streaming technologies.
- 2+ years’ experience configuring, deploying, maintaining, monitoring, and patching on-premises and cloud- based enterprise and business applications at scale for a large organization.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, as described in the itil best practices section
People also searched
Company
Overview
Founded in 1990
Year Established
The company has been in operation since 1990, contributing to its extensive experience and reputation.
- A forward-thinking construction company that has grown from a small operation to a nationwide leader in the industry.
- Focuses on complex, large-scale projects and is known for its expertise in delivering innovative, high-quality construction solutions.
- Successfully completed projects across a range of sectors, including commercial, healthcare, education, and data centers, standing out for its ability to manage large budgets and tight schedules.
- Notably completed several landmark projects, including high-tech facilities and cutting-edge educational buildings, often involving collaboration with some of the largest tech and medical organizations in the world.
- Strong track record in renewable energy, particularly in solar and energy-efficient construction, positioning them as a leader in sustainable building practices.
- Approach to construction is driven by technology and innovation, consistently pushing boundaries to ensure maximum efficiency and quality in its operations.
- Commitment to performance and safety has earned a reputation for delivering projects that meet and exceed client expectations.
- From healthcare campuses to advanced research labs, the company’s dedication to excellence ensures each project is tailored to the unique needs of the client and the community.
- We strive to be the most trusted builder in the world.
- We are passionate about building great things.
- We collaborate to innovate and continuously improve.
- We take ownership and are accountable to our people and partners.
- We respect and support one another.
- We build long-lasting relationships with clients, partners, and employees.
Net-Zero by 2030
Carbon Emissions Target
Aiming to achieve net-zero carbon emissions by 2030.
- Committed to reducing environmental impact through sustainable building practices and operations.
- Implementing waste diversion strategies to promote zero waste in all projects.
- Using energy-efficient solutions in construction to minimize carbon footprints and energy use.
- Focusing on reducing water usage and promoting water conservation in projects.
- Promoting the use of sustainable materials in construction projects to reduce environmental impact.
- The company has a clear focus on increasing gender diversity within the workforce.
- The company has set a goal of increasing the representation of women in leadership roles.
- The company aims to create an inclusive environment where employees from diverse backgrounds feel valued and supported.
- The company tracks its gender-related statistics and is working toward enhancing gender equity in its workforce.
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