Service Manager

Description

The Service Manager is responsible for the delivery of service and sales of their assigned region. The role manages Service Technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs that the customer assigns. The role is responsible for scheduling, estimating, Service Technician management/training, and customer development. The Service Manager develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific Key Performance Indicators (“KPI”’s) are met.

• Ensures timely follow-up and resolution to work exceptions
• Look for ways to improve and promote quality
• Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level
• Follow all Company and customer policies and procedures
• Prepares estimates including time and materials to complete large scopes of work requiring return trips
• Ensures proper safety rules, regulations, and incident reporting are followed
• Ensures and validates the quality of work provided
• Oversee both field and office operations to ensure smooth and effective service delivery
• Ensures timely proposal submittals to customers
• Responsible for managing a designated budget to meet financial expectations
• Conduct employee performance reviews, provide coaching, and foster professional development
• Manage employee performance, control labor and material costs, and ensure service levels meet or exceed customer expectations

Requirements

• Strong technical knowledge and experience in General Building, Plumbing, Electrical, and HVAC/Refrigeration commercial construction trades
• Able to deal with frequent change, delays, or unexpected events and communicate accordingly
• Ability to interact with a diverse customer roster
• High school diploma or equivalent
• Must have a flexible schedule and work some nights and weekends, as needed
• Strong written and verbal communication skills
• Possess the vehicle and tools required to perform job functions
• Must possess or obtain an appropriate state driver’s license before employment and a clean driving record and reliable transportation
• Ability to interpret architectural plans and specifications
• Proficient with computers and familiar with Microsoft Software Suite
• Demonstrates attention to detail, creative problem-solving, and analytical skills

Benefits

KDC offers a competitive salary/hourly range $81,000.00 to $101,000.00 - while considering the candidate’s experience and a comprehensive benefits package for full-time employees

• Vision insurance
• Medical insurance
• Flexible Spending Accounts – Unreimbursed Medical and Dependent Care
• 401(k) retirement plan
• Vacation and Sick Time
• Dental HMO and PPO insurance
• Life/AD&D insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance