New Lets and Relets Lead

Description

We are looking for a New Lets and Relets Lead to join our dedicated customer support department. The successful candidate will develop and deliver A2Dominion’s lettings functions, strategic decisions and direction within the lettings function. The successful candidate will have responsibility for the control and performance of the letting process group wide (except Student.)

• Performance: Set challenging achievable targets for team and individuals, and lead team to ensure relevant KPI’s are met and if required to make resource/process decisions to bring performance back in line with expectations
• On-Boarding: Ensure that each new customer has an on-boarding process into their new property that takes into account their needs and requirements. Work with peers with internal support teams on quick referral options, and where external partners will be needed and how they can be accessed
• New Build Schemes: Lead and manage the team to effectively manage the process and timings of new properties coming into the Lettings process. Close liaison with Development and New Homes Teams through the process and identification of issues that may impact letting times and customers moving into their new home
• Compliance: Lead and manage team to ensure that all Lettings process comply with regulation/legal/policy requirements, including complaint management for the lettings function
• Resources / Processes: Lead and manage the team to ensure that the appropriate resources are available to meet upcoming lettings needs, both in volume and location. Lead regular review of end to end lettings process to ensure new platforms are utilised to improve efficiency and speed
• Property Utilisation: Lead on innovative ways to ensure that A2Dominion can best use their property portfolio. Aiming to reduce over-crowding and under-occupation, and to use external schemes (e.g. New Generation,) to A2Dominion’s best advantage. Use of incentives where in can be proved that these will create positive outcomes in this area
• Budgeting: To lead and manage the Lettings function in line with agreed budgets. To effectively contract manage any parts of the function that use an external provider
• Void Contractors: Lead and manage the relationship with contractors through frequent communication on upcoming voids, length of void works, and completion date of void works. Challenge timescales to drive improvement so all properties can be let with the lowest possible level of rent loss
• Stakeholders: Lead for A2Dominion on liaison with local authorities (LA) on nomination agreements and local Lettings Plans. Ensure that A2Dominion’s best interests are accounted for within all agreements and plans, and that agreements are in line with A2Dominion’s strategy for that LA. Liaise with all relevant internal teams as relevant for each LA

Requirements

Location: Ealing, Staines, Winchester, Bristol or Oxford office base with travel to all sites and hybrid working

DBS check required: Standard

• Demonstrable experience of ability to engage effectively with teams and peers internally, and key external stakeholders, both verbally and in writing
• Experience of working within a social housing environment
• Demonstrable experience of understanding data sets, making changes based on data, and regular reporting
• Educated to GCSE level or equivalent in Math’s and English (Grades A*- C)
• Demonstrable understanding of both where relevant to homelessness and lettings processes
• A housing or property qualification – or studying towards – minimum of Level 4 (will be expected to start studying towards in line with government legislation timeframes) (Desirable)
• Demonstrable experience of ability to deliver a proactive service across different business streams and customer expectation and need
• Ability to lead and manage high performing teams (based in KPI’s/targets)
• Strategy & Best Practice: Proactively understand business need and refine lettings strategy for A2Dominion where required, including impacts of legislation changes. Ensure that you and your teams are part of G15 and other Lettings forums to ensure A2Dominion work to sector best practice
• Experience of managing a team

Benefits

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected]

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

We’re a UK housing association committed to a vision – providing homes people love to live in.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

Salary: £65,539 – 70,000 depending on experience

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Flexible working
• Up to 8% contributory pension

Training + Development

Interview process

Visa Sponsorship

Security clearance