Occupancy Specialist/Leasing Specialist

Description

• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports and market study.
• Assists with rent collection efforts by mailing notices to delinquent residents.
• Coordinates and prepares annual lease renewals and income re‐certifications.
• Prepares and maintains office and rental expense budgets.
• Provides polished and professional sales tours of the model apartment, vacant apartments and community amenities.
• Processes and transmits TRACS (Tenant Rental Assistance Certification System).
• Provides backup support to Occupancy Specialist.
• Greets applicants and provides instruction and guidance to prospective residents during application process.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service. Preserves and respects resident and applicant confidentiality.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Conducts new resident orientation.
• Enforces and adheres to company policies, rules and regulations.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
• Processes income certifications/recertifications for multiple affordable housing programs and updates Yardi database.
• Processes monthly Section 8 Housing Assistance Payment Billing.
• Coordinates and maintains waiting list.
• Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.
• Prepares lease packages and supplemental documents for new move‐ins.
• Preserves and respects resident and applicant confidentiality.
• Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation, and distribution of applications.

Requirements

• Two years sales/leasing experience desirable.
• Ability to handle resident or building emergency situations if needed.
• Certified Occupancy Specialist Designation required. (Depending on property needs, COS experience with Project Based Section 8, Section 236, Rent Supplement and 13A experience may be needed).
• Strong math skills and attention to detail required.
• Associates degree or equivalent work experience required.
• Excellent organizational, proofreading and interpersonal skills required.
• Proficient in Microsoft Office and Excel.
• Knowledge of subsidy regulations.
• Highly motivated and able to work independently.

Benefits

• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!
• Retirement planning. We offer a 401k program with a company match.
• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.

Training + Development

Interview process

Visa Sponsorship

Security clearance