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Relocation Specialist
Gft
Provide bilingual relocation assistance and case management for displaced clients.
9d ago
$32 - $44
Junior (1-3 years)
Full Time
Santa Clara, CA
Hybrid
Company Size
5,000 Employees
Service Specialisms
Enterprise AI
Data Transformation
Platform Modernization
Cloud Migration
Digital Banking
Fintech Solutions
AI‑Driven Customer Service
High‑Performance Computing
Sector Specialisms
Banking
Insurance
Manufacturing
Retail Banking
Capital Markets
Asset Management
Virtual Banking
Insurance Life Health
Role
What you would be doing
site searches
logistics coordination
case management
eligibility calculation
claim processing
reporting updates
- Perform extensive housing/site searches utilizing knowledge of local market conditions and displacees' needs. Coordinate complex logistics of moving households or businesses with minimal disruption.
- Uphold confidentiality and ethics when dealing with sensitive client information. Build trust through compassionate service.
- Embrace and exemplify GFT mission when interacting with clients. Demonstrate patience, integrity, and positivity.
- Provide required notices, status updates, and reports to displacees, project team members, and leadership on time. Escalate issues appropriately.
- Collaborate closely with colleagues across projects to share knowledge, coordinate efforts, and ensure consistent high-quality service.
- Provide personalized, compassionate relocation assistance and advisory services to a diverse clientele of residential, commercial, agricultural, and non-profit displacees. Anticipate needs; minimize hardship and disruption.
- Conduct in-depth interviews onsite at displacees' homes or businesses to fully understand their unique situation and requirements. Explain program benefits and processes clearly and transparently.
- Maintain comprehensive case files from inception through closure, including profiles, documentation, forms, claims, and correspondence. Organize records based on company policies and specific project systems.
- Calculate eligibility amounts for a wide range of benefits based on individual circumstances. Prepare meticulous claim forms, obtain approvals, and process payments accurately and efficiently.
- Continuously develop skills and knowledge by attending trainings, learning regulations, and improving techniques to excel in this highly demanding role.
What you bring
ms office
real estate
bilingual
driver's license
relocation
college degree
- Possess a minimum of one year of experience in relocation assistance or real property acquisition.
- Client-focused with cultural awareness and rapport-building skills.
- Highly organized with superb attention to detail.
- Must have a valid Driver's License and the capability to furnish valid proof of auto insurance.
- Able to work effectively with diverse work groups including co-workers, clients, vendors, and claimants.
- GED or High School Diploma; a college Degree is preferred.
- Ability to multitask, prioritize, and manage high caseloads.
- Strong analytical and communication skills (written and verbal).
- Reading comprehension to interpret policies and regulations.
- Must be Binlingual in Spanish.
- Proficiency with MS Office suite (Word, Excel, Outlook, SharePoint, Teams).
- A real estate license is highly desired.
- Tax-deferred 401(k) savings plan.
- Hybrid (in-person and remote) work environment.
- Tuition reimbursement for continued education.
- Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
- Incentive compensation for eligible positions.
- Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
- Competitive paid-time-off (PTO) accrual.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearance- criminal background check required for all advertised positions.
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Company
Overview
Top 500 Design Firm
Ranked in ENR's Top 500
Ranked in Engineering News-Record's (ENR) Top 500 design firms, showcasing significant industry recognition.
130+ Offices
National Presence
Operates through more than 130 offices across North America, delivering regional and national infrastructure services.
- Born from over a century of legacy, GFT emerged through the integration of Gannett Fleming, TranSystems and five acquired firms.
- Its rebrand reflects a unified national platform offering architecture, engineering and construction across complex infrastructure markets.
- Projects span transportation, water, power generation, and civic building design, showcasing expertise in critical infrastructure sectors.
- Its financial strength is underpinned by private equity ownership and consistent recognition in industry rankings.
- An unusual fact: it merged two storied firms and five others, creating an AEC powerhouse attuned to community-scale impact.
- Caring: “We care about people, cultures, and opinions and show everyone equal respect.”
- Committed: “We are committed to our company, to education and the innovation of new technologies.”
- Collaborative: “We work together as a team of individuals with different talents. We actively share knowledge, feedback and ideas… One company, one team.”
- Courageous: “We have the courage to develop new, breakthrough innovations and think outside of the box.”
- Creative: “We embrace different perspectives, challenge the norm, ask questions, and look for solutions to any challenge.”
2025 Target
Climate Neutrality
Aimed at achieving climate neutrality in operations through GreenCoding.
50% Reduction
Emissions Target
Plan to reduce Scope 1 and 2 emissions by half from 2020 levels by 2030.
10% Drop
Emissions Fall
Achieved a 10% year-over-year decrease in greenhouse gas emissions in 2023.
Rating B
Climate Performance
Received a CDP Climate Rating of B, exceeding industry benchmarks.
- Near-term science-based targets approved by SBTi: reduce Scope 1 + 2 emissions by 50% from 2020 baseline by 2030.
- Reduce Scope 3 emissions intensity by 60% per euro of value added by 2030 (vs 2020).
- Achieved CDP Climate Rating of B in 2023, exceeding IT & Software Development segment benchmark.
- Voluntary audit under European Sustainability Reporting Standards and SBTi‑validated 2030 targets.
77 Graduates Expanded
WomenTech Mentoring Programme
The WomenTech Mentoring Programme expanded to 15 countries in 2023, graduate more women into leadership roles through mentorship.
3 Editions in 2022
WomenTech Mentoring
The WomenTech Mentoring Programme ran 3 editions in 2022, supporting 55 mentees in their professional growth.
77 Graduates
WomenTech Mentoring
The WomenTech Mentoring Programme successfully graduated 77 individuals through its menteeship program.
- Committed to cultivating a culture where employees feel safe, respected and connected.
- Support women through Women@GFT network to share experiences and knowledge.
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