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Service Supervisor - Plumber
Rheem Australia
Supervise 5 field technicians, provide training & support, manage WA service operations.
4d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Welshpool, Western Australia, Australia
Field
Company Size
386 Employees
Service Specialisms
Engineering
Design
Technical Services
Manufacturing
Sustainability
Sector Specialisms
Residential
Commercial
Energy
Renewable Energy
Solar
Electric
Gas
Heat Pump
Role
What you would be doing
site visits
technical support
installation quoting
staff training
fault reporting
vehicle inspections
- Conduct regular site visits, monthly meetings and help resolve dispute/customer complaints
- Assist and support technicians resolving service technical difficulties
- Quote major types of installation work for Rheem Products
- Ensure all field staff are sufficiently trained in being able to install and service Rheem products that fall within their qualifications
- Ensure all field service work is carried out in an efficient and effective manner
- Provide support and liaise with Service Agents including regular visits for training
- Report Product faults to the Service Manager and relevant stakeholders
- Ensure that field staff levels meet the desired requirements for service call demands
- Carry out regular inspections of general service vehicles
- Maintain a high level of commitment to Rheem Corporate, Quality & WHS procedures
- Work within the Perth metropolitan area.
What you bring
gas licence
drivers licence
electronic devices
trade qualified
electrical licence
laptop
- I Class Gas fitting licence
- Current WA drivers’ licence.
- Comfortable with the use of electronic communication/information devices.
- Be allocated a fully maintained Nissan Navara Ute.
- Trade qualifications in either Refrigeration or Plumbing
- Be provided with specialised tools and equipment + Laptop + uniform.
- Electrical licence or at minimum a Restricted Electrical licence
- Access to our Employee Assistance Program and Safety and Wellbeing initiatives.
- Earn attractive quarterly bonuses based on performance.
- Discounts on Rheem products.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment medical required
- background and reference checks required
People also searched
Company
Overview
AU$118 million
Annual Revenue
The company generates significant revenue annually, supporting its extensive network of manufacturing facilities.
8
Factories
The company operates eight high-volume manufacturing facilities across Australia and New Zealand.
- Started in Australia in 1936, the company began by making drums before producing its first gas water heater in Sydney in 1939.
- Transitioned to fully Australian ownership and became part of Paloma Co Ltd in 2001.
- Market leader in water heating, offering gas, electric, solar, and heat-pump systems for homes and businesses.
- Builds and supplies hot-water solutions for residential homes, commercial buildings, pools, and large-scale retrofit projects.
- Typical projects include solar and heat-pump installations in homes, and commercial retrofits in CBD office towers and community facilities.
- Integrates refrigeration and advanced control technologies to improve efficiency and user experience.
- Evolved from one of Australia’s first local drum manufacturers into a high-tech water-heating specialist.
- Operate with flexibility and nimbleness despite being a large business
- Employ Australians and support Australian manufacturing
- Engage employees in charitable activities every month
- Collaborate with local suppliers (e.g. BlueScope) to support Australian industry
- Form environmental committees staffed by front‑line employees to drive initiatives
75% Water Usage Reduction
Water Efficiency
Significantly reduced water consumption at the Sydney headquarters over the past decade.
40% Gas Consumption Reduction
Energy Efficiency
Achieved through the implementation of high-efficiency ovens at the Rydalmere factory.
112 t CO₂ Reduction
Carbon Emissions
Annual reduction in carbon dioxide emissions achieved through the Rydalmere solar PV array.
90% Waste Diversion Target
Zero Waste Initiative
Aimed to divert 90% of non-hazardous waste from landfills by 2025.
- LED lighting installed across factories to reduce energy use
- Installed oily waste and wet enamel treatment plants diverting ~167 t waste/yr
- Reprocessing steel dust prevents >100 t waste/yr in Australian plants
- Global goal: launch product line by 2025 with 50% reduction in greenhouse-gas footprint
- Global target: reduce GHG emissions by 50% by 2025 (2018 baseline)
- Rainwater harvesting and discharge-water recycling systems implemented
- Global goal: train 250,000 plumbers/installers in sustainable practices by 2025
- 2024: achieved >87% GHG reduction in new heat pump product series
- 2024: all manufacturing sites in Zero Waste to Landfill program reached diversion ≥90%
- 2024: trained over 600,000 industry professionals in sustainable practices
- Member of Australian Packaging Covenant to improve packaging sustainability
- No publicly available gender ratio or specific DEI metrics disclosed
- No distinct gender‑focused targets or outcomes published online
- No official DEI strategy or statistical outcomes found on company website or LinkedIn
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