Description

The employee will act as a liaison between Waste Management drivers and various internal teams, handling problem resolution, service orders, and customer interactions across residential, commercial, and roll‑off lines. They will use Waste Management’s proprietary software to route tickets for same‑day service and prepare next‑day routes, with shift variations that may include overtime, Saturdays, and up to 15% travel to site dispatchers.

Core duties include dispatching drivers based on real‑time information, optimizing routes with site and service departments, determining staffing levels, assigning routes and tickets, and managing inbound calls and emails for pick‑up or delivery requests. The role also involves communicating with customers during driver visits, troubleshooting issues before they impact service, and ensuring same‑day resolution of missed pick‑ups by monitoring driver movements.

• Dispatch drivers to service calls using customer needs, driver location, and load information.
• Optimize routes in collaboration with sites and service department.
• Determine daily driver staffing levels for responsiveness and productivity.
• Assign routes and service tickets throughout the day and for the next day.
• Manage incoming calls and e‑mails for pick‑up or delivery requests.
• Communicate with customers while drivers are on site to resolve issues.
• Troubleshoot and resolve delivery and pick‑up problems before they affect service.
• Ensure same‑day service for missed pick‑ups by tracking driver movements.

Requirements

The role is a remote position for candidates residing in the South Atlantic Market Area (GA, SC, NC). It requires a flexible schedule within operation hours of 2 am‑6:30 pm Monday‑Friday and occasional Saturdays. Candidates with dispatch, routing, or logistics experience and strong computer and communication skills are preferred; proficiency in MS Office (Excel, Word, Outlook, Teams) is a plus.

Required qualifications are a high school diploma or GED and at least six months of relevant experience in a team environment, with strong multitasking and organizational skills. Preferred qualifications include advanced computer abilities, professional communication via multiple channels, and a willingness to learn Waste Management’s software applications.

• High School Diploma or GED required.
• Minimum six months of relevant team‑based experience.
• Strong multitasking and organizational abilities in a fast‑paced environment.
• Proficient with multiple computer programs and basic troubleshooting.
• Effective professional communication via email, phone, and two‑way devices.
• Willingness to learn Waste Management proprietary software.

Benefits

The position is based in a home‑office setting and requires fine motor coordination for keyboard and device use. The hourly pay ranges from $19 to $21, and the benefits package includes medical, dental, vision, life insurance, short‑term disability, 401(k) match, stock purchase plan, and paid time off. Waste Management is a leading waste‑management provider committed to equal employment opportunity.

• Competitive hourly salary $19–$21.
• Medical, dental, vision, life insurance, and short‑term disability coverage.
• 401(k) with company match and stock purchase plan.
• Paid vacation, holidays, and personal days.
• Remote home‑office work setting.

Training + Development

Interview process

Visa Sponsorship

Security clearance