IT Technical Support Analyst
Sigma Technologies, Ltd.
Provide frontline IT help desk support, troubleshooting hardware/software for internal users.
23 days ago ago
Junior (1-3 years)
Full Time
Perrysburg, OH
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
power infrastructure design
resilience and reliability
distribution design
make ready and joint use
grid modernization
telecommunications consulting and planning
access design
telecom infrastructure design
Sector Specialisms
Telecommunications
Utilities
Power Infrastructure
Construction
Civil Engineering
Energy Sector
Role
What you would be doing
tech support
help desk
user training
account setup
software install
system patching
- Provide timely and professional technical support to end-users via phone, email, chat, or in-person, utilizing Help Desk tickets to track performance within established SLA’s.
- Document and track issues in Help Desk, ensuring accurate and detailed information for future reference.
- Provide basic training to end-users on IT systems and applications.
- Walk end-users through problem-solving processes and follow up to ensure successful resolution.
- Set up user accounts, permissions, and passwords.
- Support installs or upgrades of software or devices.
- Assist users with hardware and software issues, troubleshooting problems to resolution.
- Keep users informed about the status of their requests and any relevant system updates.
- Install, configure, and maintain hardware and software components.
- Collaborates with other IT professionals to deliver high-quality support and contributes to the overall functionality of the organization’s technology infrastructure.
- Perform routine maintenance tasks, updates, and patches to ensure system functionality and security.
- Maintains parts inventory and logs all service/repair activity.
What you bring
associate degree
1+ year
cloud
networking
microsoft
cybersecurity
- Education: Associate degree in Information Technology, Computer Science or related field, or an equivalent combination of education and experience.
- Must have the ability to receive detailed information through oral communication, and to make the discriminations in sound.
- Authorized to work in the United States
- Ability to think critically and adapt to changing situations.
- Experience: 1 or more years of experience supporting information technology services
- Communicate technical information clearly and understandably to non-technical users.
- Must be able to endure frequent, lengthy periods of sedentary work and sit for prolonged periods of time.
- Familiarity with cloud computing.
- Basic networking understanding.
- While we may list our openings in multiple locations, you only need to apply to one, as they are remote.
- Must have the physical ability to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal; these activities require close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Must be able to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
- Ability to work collaboratively in a team environment.
- Diagnose and escalate technical problems as needed.
- Excellent written and oral communication skills.
- Strong skills in Microsoft applications, especially Word, Excel, Outlook
- Exposure to Cyber Security Best Practices.
- Strong self-motivation with the ability to work independently.
- Available to work in person during the “core” work hours of 8:00 a.m. to 5:00 p.m. during the week. Occasional evening and weekend work may be required as duties demand.
- Analytical and problem-solving skills to diagnose and resolve basic technical problems on desktop/laptop/mobile devices.
- Must have the physical ability to express or exchange ideas by means of the spoken word and convey detailed or important spoken instructions to other workers accurately, often in a group setting.
- Must have the ability to pick up computer hardware (up to 30 pounds), physically setup workstations/network hardware, and plug devices into the network (bending down, reaching under desks, etc.)
- Able to pass a background check/drug test/driving record check.
- Flexibility to work overtime and weekends as requested and needed.
- Dependable transportation and valid driver’s license and insurance.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass background check, drug test, and driving record check.
Company
Overview
- Founded with a vision to deliver high-quality engineering, procurement, and construction solutions.
- Specializes in large-scale projects across multiple sectors, including energy, infrastructure, and industrial.
- Provides services from project inception to completion, ensuring smooth transitions and high-quality results.
- Known for its ability to handle complex, multidisciplinary projects in both public and private sectors.
- A key player in sectors such as energy, utilities, transport, and commercial infrastructure.
- Distinctive for its focus on sustainability and commitment to delivering projects on time and within budget.
- Has expanded globally, continuously adapting to the needs of dynamic markets and evolving industry demands.
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