IT Support Analyst at Quanta Infrastructure Solutions Group in Birmingham, Alabama, United States | Kablio

Role

Description

client support

first‑line support

break/fix

laptop imaging

documentation

asset management

Deliver high‑quality client support and act as liaison between end users and technical teams.
Provide first‑line support for hardware, software, and enterprise applications, including troubleshooting desktops, rugged devices, VPN (Cisco AnyConnect), mobile devices, and 5G broadband.
Perform break/fix tasks such as reimaging, installations, removals, and hardware swaps using SCCM or Intune.
Image and configure Dell, Lenovo, or HP laptops and install end‑user software.
Maintain technical documentation and knowledge‑base articles.
Manage onboarding/off‑boarding, hardware inventory, asset tracking, and lifecycle refreshes, supporting audits.

Requirements

1-3 years

hp/dell/lenovo

customer support

comptia a+

itil foundations

troubleshooting

This entry‑mid‑level IT Support Analyst role is ideal for professionals with a solid foundation in technical support who want to deepen their technical expertise and customer‑service skills in a dynamic environment. Located onsite at 3500 Colonnade Pkwy, Birmingham, AL, the analyst provides hands‑on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and off‑boarding processes. Strong troubleshooting abilities, excellent documentation habits, and a customer‑focused mindset are essential.

Require 1–3 years of IT support experience, preferably in a corporate environment, with hands‑on HP/Dell/Lenovo hardware.
Customer‑facing support experience and ability to contribute to knowledge bases are essential.
Associate degree in Computer Science, IT, or related field preferred; certifications such as CompTIA A+, ITIL Foundations, MCITP, MCDST, or HDI Desktop Support Technician are a plus.

Benefits

QISG offers a competitive base salary with annual bonus potential, generous PTO and paid holidays, and a 401(k) plan with a substantial match. Comprehensive benefits include medical, dental, vision, and life insurance, and employees receive weekly pay for consistent compensation. The company fosters great mentoring and career‑growth opportunities, investing in employee development and providing a rewarding work environment.

Offer competitive salary with bonus, generous PTO, paid holidays, 401(k) match, comprehensive medical/dental/vision/life insurance, weekly pay, and mentoring/career‑growth opportunities.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a mission to revolutionize infrastructure solutions, the company has become a key player in transforming industries worldwide.
Provides integrated solutions across energy, utilities, infrastructure, and more, serving both public and private sectors.
Specializes in complex, large-scale projects requiring innovative approaches, from utility grid enhancements to heavy civil constructions.
Handles projects with high complexity, precision, and safety requirements across critical sectors.
Known for advancing utility infrastructures, contributing to resilient and sustainable energy solutions.
Combines cutting-edge technology with expertise to deliver impactful results globally.
Offers services catering to both traditional infrastructure and emerging industries like renewable energy.

Culture + Values

To be the trusted leader in providing comprehensive energy infrastructure solutions for an evolving world.
We value our family of employees and build strong teams.
We ensure a safe work environment for our employees, customers, & contractors.
We use innovative technology and process improvement.
We honor our commitments.
We are better together.

Environment + Sustainability

$6.2B

Renewable Energy Solutions

Generated $6.2 billion in revenues from renewable energy infrastructure solutions in 2023.

4.3GW

Utility-Scale Projects

Constructed 4.3 gigawatts of utility-scale wind, solar, and battery storage capacity in 2023.

100GW

Renewable Capacity Target

Committed to building at least 100 gigawatts of renewable energy capacity by 2035 or earlier.

%3.5

CO₂ Emissions Intensity

Reduced Scope 1 CO₂ emissions intensity by 3.5% year-over-year in 2023.

Independent third-party limited assurance verification obtained for 2023 Scope 1 and Scope 2 emissions.
Committed to reduce Scope 1 CO₂ intensity by at least 30% by 2040.
Goal: Source renewable energy equivalent to 100% of electricity consumption at North American facilities.

Inclusion & Diversity

45% Board Diversity

Board Composition

Achieved 45% gender diversity on the board in 2023, demonstrating commitment to inclusive leadership.

20% Student Growth

Educational Outreach

Increased the number of students trained through campus and mobile programs by 20% year-over-year.

15% Safety Improvement

Workplace Safety

Reduced the 'Stuff That Kills You' (STKY) actual rate by 15% year-over-year, enhancing worker safety.

54% Long-Term Safety Gain

Progressive Safety

Achieved a 54% reduction in 'Stuff That Kills You' (STKY) actual rate since 2019, reflecting long-term safety improvements.

Supplier Code of Conduct launched (includes accessibility, environmental priorities, human rights)

Articles

Contact

Home (Service Delivery Models)

LinkedIn Profile

Role

Description

client support

first‑line support

break/fix

laptop imaging

documentation

asset management

Deliver high‑quality client support and act as liaison between end users and technical teams.
Provide first‑line support for hardware, software, and enterprise applications, including troubleshooting desktops, rugged devices, VPN (Cisco AnyConnect), mobile devices, and 5G broadband.
Perform break/fix tasks such as reimaging, installations, removals, and hardware swaps using SCCM or Intune.
Image and configure Dell, Lenovo, or HP laptops and install end‑user software.
Maintain technical documentation and knowledge‑base articles.
Manage onboarding/off‑boarding, hardware inventory, asset tracking, and lifecycle refreshes, supporting audits.

Requirements

1-3 years

hp/dell/lenovo

customer support

comptia a+

itil foundations

troubleshooting

Require 1–3 years of IT support experience, preferably in a corporate environment, with hands‑on HP/Dell/Lenovo hardware.
Customer‑facing support experience and ability to contribute to knowledge bases are essential.
Associate degree in Computer Science, IT, or related field preferred; certifications such as CompTIA A+, ITIL Foundations, MCITP, MCDST, or HDI Desktop Support Technician are a plus.

Benefits

Offer competitive salary with bonus, generous PTO, paid holidays, 401(k) match, comprehensive medical/dental/vision/life insurance, weekly pay, and mentoring/career‑growth opportunities.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a mission to revolutionize infrastructure solutions, the company has become a key player in transforming industries worldwide.
Provides integrated solutions across energy, utilities, infrastructure, and more, serving both public and private sectors.
Specializes in complex, large-scale projects requiring innovative approaches, from utility grid enhancements to heavy civil constructions.
Handles projects with high complexity, precision, and safety requirements across critical sectors.
Known for advancing utility infrastructures, contributing to resilient and sustainable energy solutions.
Combines cutting-edge technology with expertise to deliver impactful results globally.
Offers services catering to both traditional infrastructure and emerging industries like renewable energy.

Culture + Values

To be the trusted leader in providing comprehensive energy infrastructure solutions for an evolving world.
We value our family of employees and build strong teams.
We ensure a safe work environment for our employees, customers, & contractors.
We use innovative technology and process improvement.
We honor our commitments.
We are better together.

Environment + Sustainability

$6.2B

Renewable Energy Solutions

Generated $6.2 billion in revenues from renewable energy infrastructure solutions in 2023.

4.3GW

Utility-Scale Projects

Constructed 4.3 gigawatts of utility-scale wind, solar, and battery storage capacity in 2023.

100GW

Renewable Capacity Target

Committed to building at least 100 gigawatts of renewable energy capacity by 2035 or earlier.

%3.5

CO₂ Emissions Intensity

Reduced Scope 1 CO₂ emissions intensity by 3.5% year-over-year in 2023.

Independent third-party limited assurance verification obtained for 2023 Scope 1 and Scope 2 emissions.
Committed to reduce Scope 1 CO₂ intensity by at least 30% by 2040.
Goal: Source renewable energy equivalent to 100% of electricity consumption at North American facilities.

Inclusion & Diversity

45% Board Diversity

Board Composition

Achieved 45% gender diversity on the board in 2023, demonstrating commitment to inclusive leadership.

20% Student Growth

Educational Outreach

Increased the number of students trained through campus and mobile programs by 20% year-over-year.

15% Safety Improvement

Workplace Safety

Reduced the 'Stuff That Kills You' (STKY) actual rate by 15% year-over-year, enhancing worker safety.

54% Long-Term Safety Gain

Progressive Safety

Achieved a 54% reduction in 'Stuff That Kills You' (STKY) actual rate since 2019, reflecting long-term safety improvements.

Supplier Code of Conduct launched (includes accessibility, environmental priorities, human rights)

Articles

Contact

Home (Service Delivery Models)

LinkedIn Profile