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Customer Service Analyst - Branch
Urban Ridge Supplies
Analyze and report on customer service workflows, compliance and performance metrics.
14d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Office Full-Time
Company Size
100 Employees
Service Specialisms
No specialisms available
Sector Specialisms
Construction
Civil Engineering
Role
What you would be doing
report design
mis reporting
spec writing
risk assessment
compliance
customer support
- Develop and maintain working knowledge of industry practices and standards
- Design and analyze moderately complex reports to satisfy management requirements
- Recommend appropriate actions to resolve identified problems, as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Develop and prepare reports and records relating to a particular project
- Prepare and analyze Management Information System reports to ensure control measurements are met, identify and escalate discrepancies to management, and participate in implementing corrective actions.
- Write specifications for new report programs, spreadsheets and other devices to produce reports
- Provide basic assistance within a specific section of the company's customer service function
What you bring
bachelor's
3+ years
communication
policy development
unbiased
- Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies
- Bachelor’s/University degree or equivalent experience
- Effective verbal and written communication skills
- 3+ years of experience in a related role
- Demonstrated ability to remain unbiased in a diverse working environment
- Ability to exchange information in a clear and concise way
- Basic level of experience in a related role (combination of education/experience)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
- Provide top-tier supplies and services to the construction sector.
- Offer a broad portfolio of materials for industrial, commercial, and infrastructure projects.
- Work on large-scale projects, helping to shape cities and critical infrastructure.
- Known for delivering high-quality, reliable solutions in a fast-paced industry.
- Have a strong presence in the regional market, expanding steadily into new areas.
- Specialize in a wide range of construction products, from heavy machinery to fine materials.
- Proudly support the construction of key infrastructure that powers urban development.
- Customer Centricity: We listen to our customers to understand their needs, delivering high-quality products and services that exceed expectations.
- Integrity: We act with honesty and transparency, fostering trust with our stakeholders.
- Innovation: We embrace change, continuously striving for better solutions and advancements in our industry.
- Collaboration: We work together as a team, respecting diverse perspectives to achieve common goals.
- Sustainability: We commit to responsible sourcing, reducing environmental impact, and ensuring our actions support a sustainable future.
Net Zero by 2030
Climate Goal
Committed to achieving net zero emissions by the year 2030.
- Committed to creating eco-friendly products and sustainable operations.
- Using renewable energy and implementing waste reduction strategies in production.
- Designing products and packaging with circular economy principles.
- Collaborating with suppliers who focus on environmental responsibility.
- Promoting an inclusive work culture where every individual feels respected and valued.
- Encouraging diverse representation across all organizational levels.
- Ensuring equal opportunities for all employees, with a focus on merit-based growth.
- Supporting flexible work arrangements to accommodate diverse employee needs.
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