Representative - Customer Service at Eecol Electric in Mississauga, Ontario, Canada | Kablio

Role

Description

sales support

payment processing

customer support

issue resolution

Back-up support to sales counter with walk in and telephone inquiries.
Process payments for cash account customers.
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Requirements

ms word

excel

associates degree

high school

2-4 years

detail-oriented

Strong attention to detail
Associates’ Degree (U.S.)/College Diploma (Canada) preferred
High School Degree or Equivalent required
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Computer literate, including effective working skills of MS Word, Excel, and e-mail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Benefits

Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.
A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1919 Founded

Year Established

The company was established in 1919, marking its inception as a key player in the electrical distribution industry.

60+ Branches

Store Expansion

Operates through over 60 branches, covering Western Canada extensively.

C$1.14B Acquired

Acquisition Value

Acquired by WESCO International in 2012, reflecting its strategic importance in the electrical distribution sector.

C$0.9B Sales

Annual Revenue

Generated approximately C$0.9 billion in annual sales, highlighting strong market presence.

Supplies a comprehensive product range, including wire, cable, and lighting solutions.
Typically handles projects such as industrial plants, commercial buildings, and renewable installations.
Collaborates with innovation platforms to develop AI/ML solutions in electrical distribution.
Initiated the First Nations Capacity Fund to educate indigenous communities in solar PV and renewable energy systems.

Culture + Values

Since 1919

Year Established

The company has been providing electrical solutions across residential, commercial, and industrial markets for over a century.

Following the LEAN leadership model and the PDCA cycle developed by Toyota – focusing on job development (OJD) and training within the industry (TWI)
Customer service that goes beyond parts supply – acting as educator and solution provider with technical support, innovation, training, and certification seminars
Community involvement is ingrained in how we live, work, and conduct business daily – supporting charities, community programs, financial support, time donation, and building strong community values
Founding member of the First Nations Capacity Fund – creating training and career opportunities in indigenous communities and delivering hands-on solar PV training

Environment + Sustainability

Net-zero by 2050

Canada’s Climate Goal

Aligns with Canada’s national target to achieve net-zero emissions by 2050 through infrastructure modernization and electrification services.

Committed to balancing economic growth, social well-being, and a healthy environment.
All facilities have Energy Star-compliant systems installed to save energy.
Partnered with a certified waste firm for lamp and battery disposal, and operates multiple recycling programs.
Aims for zero incidents in health and safety by integrating HSSE into daily practices across all facilities.
Supports EV-Ready Plans and Electrical Planning Reports to help customers prepare for electrification and qualify for rebates.
Offers end-to-end renewable energy solutions, including off-grid solar, grid-tie solar, small wind turbines, and EV chargers.
Helps customers achieve net-zero through grid-tie system design and provides comprehensive lifetime support.

Inclusion & Diversity

Embraces creating an inclusive and diverse workplace through its Business Resource Group
Partners to enhance education initiatives, hold team members accountable for championing inclusion and diversity, and evaluate internal policies for equity
PRIDE serves as a visible, accessible resource for LGBTQ+ employees, allies and the wider community

Articles

EECOL Automation & Control division overview

EECOL Specialist Support – Data & Communications

Renewable Energy Services & Solutions

Moose Jaw branch new facility & history

Role

Description

sales support

payment processing

customer support

issue resolution

Back-up support to sales counter with walk in and telephone inquiries.
Process payments for cash account customers.
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Requirements

ms word

excel

associates degree

high school

2-4 years

detail-oriented

Strong attention to detail
Associates’ Degree (U.S.)/College Diploma (Canada) preferred
High School Degree or Equivalent required
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Computer literate, including effective working skills of MS Word, Excel, and e-mail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Benefits

Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.
A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1919 Founded

Year Established

The company was established in 1919, marking its inception as a key player in the electrical distribution industry.

60+ Branches

Store Expansion

Operates through over 60 branches, covering Western Canada extensively.

C$1.14B Acquired

Acquisition Value

Acquired by WESCO International in 2012, reflecting its strategic importance in the electrical distribution sector.

C$0.9B Sales

Annual Revenue

Generated approximately C$0.9 billion in annual sales, highlighting strong market presence.

Supplies a comprehensive product range, including wire, cable, and lighting solutions.
Typically handles projects such as industrial plants, commercial buildings, and renewable installations.
Collaborates with innovation platforms to develop AI/ML solutions in electrical distribution.
Initiated the First Nations Capacity Fund to educate indigenous communities in solar PV and renewable energy systems.

Culture + Values

Since 1919

Year Established

The company has been providing electrical solutions across residential, commercial, and industrial markets for over a century.

Following the LEAN leadership model and the PDCA cycle developed by Toyota – focusing on job development (OJD) and training within the industry (TWI)
Customer service that goes beyond parts supply – acting as educator and solution provider with technical support, innovation, training, and certification seminars
Community involvement is ingrained in how we live, work, and conduct business daily – supporting charities, community programs, financial support, time donation, and building strong community values
Founding member of the First Nations Capacity Fund – creating training and career opportunities in indigenous communities and delivering hands-on solar PV training

Environment + Sustainability

Net-zero by 2050

Canada’s Climate Goal

Aligns with Canada’s national target to achieve net-zero emissions by 2050 through infrastructure modernization and electrification services.

Committed to balancing economic growth, social well-being, and a healthy environment.
All facilities have Energy Star-compliant systems installed to save energy.
Partnered with a certified waste firm for lamp and battery disposal, and operates multiple recycling programs.
Aims for zero incidents in health and safety by integrating HSSE into daily practices across all facilities.
Supports EV-Ready Plans and Electrical Planning Reports to help customers prepare for electrification and qualify for rebates.
Offers end-to-end renewable energy solutions, including off-grid solar, grid-tie solar, small wind turbines, and EV chargers.
Helps customers achieve net-zero through grid-tie system design and provides comprehensive lifetime support.

Inclusion & Diversity

Embraces creating an inclusive and diverse workplace through its Business Resource Group
Partners to enhance education initiatives, hold team members accountable for championing inclusion and diversity, and evaluate internal policies for equity
PRIDE serves as a visible, accessible resource for LGBTQ+ employees, allies and the wider community

Articles

EECOL Automation & Control division overview

EECOL Specialist Support – Data & Communications

Renewable Energy Services & Solutions

Moose Jaw branch new facility & history