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SAP Support Coordinator (UAE & KSA)
Engie Middle East
Coordinating and supporting SAP-related activities for the GET program in UAE and KSA, bridging end-users, functional consultants, and technical teams.
14d ago
7,000,000
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Pune, Maharashtra, India
Hybrid
Company Size
340 Employees
Service Specialisms
Engineering
Consulting
Project Management
Construction services
Technical Services
Design
Sector Specialisms
Energy
Buildings
Industrial
Residential
Commercial
Water Resources
Infrastructure
Integrated Facilities Management
Role
What you would be doing
sap troubleshooting
data migration
ticket management
user training
kpi reporting
technical collaboration
- Coordinate with functional and technical teams to troubleshoot and resolve issues across SAP modules (e.g., MM, SD, FI, CO, PM)
- Serve as the first point of contact for SAP-related queries and support requests from business users based in UAE and KSA.
- Support data validation, migration, and reconciliation efforts during rollouts or upgrades
- Monitor and manage support tickets, ensuring timely resolution and escalation when necessary.
- Assist in user training, onboarding, and change management activities related to SAP GET program.
- Track and report KPIs related to support performance, ticket resolution time, and user satisfaction.
- Collaborate with technical teams of GET program to ensure alignment with Core and Business Modules.
- Liaise with local IT partners involved in GET standard processes (e.g., tax authorities, authorized partners for e-invoicing..)
- Maintain documentation of support processes, resolutions, and user guides.
- Participate in testing activities (UAT, regression testing) for any enhancements and updates performed under the GET program.
What you bring
bachelor’s degree
sap certification
sap rollout
time zone flexibility
work independently
servicenow
- Experience in global SAP rollout or transformation programs
- Bachelor’s degree in IT, Computer Science, or related field
- SAP certification in any module is a plus
- 5+ years of experience in SAP support or coordination roles, preferably in an industrial organization.
- Flexible to work across time zones and support regional teams
- Ability to work independently and manage multiple priorities in a global environment
- Exposure to Agile or ITIL methodologies
- Experience with ticketing systems (e.g., ServiceNow)
- Functional knowledge of SAP modules, e.g., MM, SD, FI, CO, PM.
- Strong communication and stakeholder management skills
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- may be conducted for the selected candidate as part of the hiring process
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Company
Overview
€93 Billion Revenue
Annual Revenue
Generated €93 billion in revenue as of 2022.
96,000 Staff
Workforce Size
Employing approximately 96,000 people across operations.
- Founding Year: 1998 (global umbrella of a major energy group).
- Focus areas include power generation, water desalination, and green-hydrogen projects in the Middle East. They integrate emerging technologies and sustainable solutions.
- Operates in diverse markets through utility-scale power plants, desalination, energy efficiency, and hydrogen pilot projects.
- Areas of expertise include traditional energy management and emerging green hydrogen technology, supporting both conventional and innovative market needs.
- Infrastructure projects often combine critical facilities with clean-tech solutions, such as integrating desalination with renewables. This approach addresses regional challenges sustainably.
- One ENGIE" value creation model — working closely with local and regional stakeholders, integrating environmental, social and governance considerations into daily operations
- Unwavering attention to Health & Safety
- Culture of continuous improvement through simplified processes and organization
- Innovation and deployment of digital at all operational levels
- Proximity to our customers and a strong local footing
- Dialogue with our stakeholders
- Diversification of our sources of supply
- Energy management expertise
2045 Net Zero Target
Carbon Neutrality Goal
Commitment to achieving net zero across all emissions scopes by 2045.
33% CO₂ Reduction
Emissions Reduction Achieved
Significant reduction in CO₂ emissions between 2017 and 2022, from 260 Mt to 174 Mt CO₂‑eq.
58% Renewables by 2030
Renewable Energy Mix
Target to achieve 58% of electricity from renewable sources by 2030.
80% CO₂ Intensity Reduction
Carbon Intensity Target
Aim to reduce carbon intensity (scope 1+2) by 66% by 2030 to 110 g CO₂/kWh.
- Net Zero carbon target by 2045 across all emissions scopes
- 90 % reduction in emissions by 2045; remaining 10 % to be offset
- Science‑Based Targets initiative "well below 2 °C" certification for 2030 trajectory
- By 2030: reduce energy‑production emissions (scope 1+3) by 59 %
- Install 10 GW of battery storage by 2030
- Develop 4 GW green hydrogen production capacity by 2030, with 700 km H₂ networks and 1 TWh storage
- Produce 10 TWh/year biomethane in Europe by 2030
- €22–25 billion investment planned during 2023–2025: 70 % renewables & energy solutions, 10 % batteries & green gases
- Avoid 28 Mt CO₂ in 2022 via customer decarbonization solutions; target 45 Mt by 2030
- Region-specific: ENGIE Middle East reported ~30.99 Mt CO₂e in 2023 across scopes 1–3, committing to 66 % reduction in carbon intensity by 2030 and operational carbon neutrality by 2030
Women Leadership 30%
Target Percentage of Women in Leadership Roles
Aims to increase women representation in leadership positions to 30% as part of a voluntary pledge in the UAE.
- Voluntary pledge in UAE to raise women in leadership to 30% by 2025
- Commitment pillars: equal pay, promotion and employment based on gender equality, integrating gender balance into policies, and transparent progress reporting
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