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Support Coordinator
Home Group
Support customers, aged 18+, to build independence and secure housing.
7d ago
£25,838
Entry-level, Junior (1-3 years)
Full Time
Tyne And Wear, England, United Kingdom
Hybrid
Company Size
3,000 Employees
Service Specialisms
Integrated housing
Health care services
Social care services
Supported property development
Property design
Construction
Procurement
Asset management
Sector Specialisms
Social Rent
Mid-Market Rent
Factored Customers
Housing Management
Community Resources
Residential Treatment Facilities
Mental Health Services
Custom Home Building
Role
What you would be doing
customer support
plan development
risk assessment
team collaboration
property management
kpi delivery
- Support customers to build independence and achieve their goals under the guidance of your Senior Client Service Manager.
- Assist customers with varied needs including mental health, housing, and complex behaviours.
- Work with a team of Support Coordinators to deliver a high-quality service that meets Home Group’s KPIs.
- Create and update support plans and risk assessments, helping customers with daily tasks like cooking, budgeting, and moving to independent living.
- Ensure properties are clean, safe, and welcoming, helping reduce voids.
What you bring
support plans
microsoft word
excel
dbs check
resilience
empathy
- Experienced in creating person-centred support plans, risk assessments, and reviews.
- Able to work independently, stay calm under pressure, and demonstrate resilience.
- Basic Microsoft Word and Excel skills required.
- Confident using technology for support plans, training, and collaboration.
- Skilled in coordinating and assessing customer referrals.
- Enhanced DBS check required (we cover the cost).
- Empathetic and passionate about supporting customers in housing or care settings.
- Occasional flexibility required, and we’ll offer flexibility in return.
- 24/7 service with a 4-week rolling rota (including weekends and bank holidays, no night shifts).
- Enjoy time for meaningful interactions and collaboration, no rushing
- Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
- Paid time off for volunteering
- 34 days leave, (including bank holidays and a “me day”)
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship available; the employer cannot sponsor due to certificate limits.
- enhanced dbs check required (cost covered by employer).
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Company
Overview
55,000 homes
Homes Delivered
Across the UK, the company has successfully delivered housing solutions to communities in need.
- Founded with a vision to transform lives through safe, secure, and affordable homes.
- Provides housing, care, and support services, specializing in helping vulnerable individuals.
- Operates across multiple regions in the UK, focusing on residential and healthcare sectors.
- Known for innovative solutions, including supported housing and social care integration.
- Collaborates with local authorities, charities, and healthcare providers to maximize impact.
- Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs.
- Continues to expand its reach with a focus on enhancing community well-being and individual independence.
- We are passionate about making a positive difference to people’s lives.
- We believe in treating people with respect, dignity, and fairness.
- We are committed to making housing and services accessible and inclusive for all.
- We focus on creating innovative solutions that meet people’s needs.
- We work together as one team, driven by shared goals and values.
- We strive to deliver outstanding services and exceed expectations.
- We take pride in our integrity, transparency, and accountability.
Net Zero by 2050
Net Zero Commitment
The company is dedicated to achieving net zero carbon emissions by a specific year.
- Aim to improve sustainability through energy-efficient measures.
- Focusing on reducing energy consumption and increasing renewable energy sources.
- Adopted sustainable construction practices in new developments.
- Track and report environmental performance annually.
X% increase
Women in Leadership
The proportion of women in leadership roles has grown significantly over the past year.
- Focused on building an inclusive culture where everyone feels valued.
- Aim to increase gender diversity at all levels, with a focus on leadership roles.
- Implemented training programs to promote inclusive leadership and support diverse teams.
- Actively supports flexible working to improve work-life balance.
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