Smart Tech Specialist (Aftercare Support)

• Teaming up with our field engineers, When site visits are needed, we coordinate with our on-the-ground teams to investigate and fix issues properly
• Multi Channel Support Respond to customers and teams across multiple channels and mediums including emails, calls, internal channels and social media
• Helping our customers after install, if something’s not working as it should, we’re the first port of call to get it sorted

• Strong communication and coordination skills, especially under time pressure
• Problem-solving mindset and ability to act autonomously when needed
• Be an exceptional communicator, ensuring customers feel good about each and every conversation and are advocates for their new productA “Can-do” mindset with excellent problem-solving skills. You think on your feet to act quickly and efficiently
• Excellent listening skills and decision making skills to ensure the best outcomes for consumers
• A start up / entrepreneurial mind-set being able to adjust to change and keep up with a fast moving business
• Experience with talking to customers about their needs and the ability to manage technical interactions (supported by our technical team)
• Proven track record of excellent customer experience
• Your into technology and curious about understanding how things workPassion for helping customers make the most out of their LCT product
• Empathy - customers with busy lives don’t want to be worrying about their heating system not working - your understanding of their situations will help you make the right decisions

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

• Share options in Octopus Energy Group
• Salary: £27,300
• Hybrid working